Site Reliability Engineer

Who We Are

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.

Who You Are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Site Reliability Engineer professionals who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!

What You'll Do

As a part of Site Reliability Engineering team, your key area of responsibility will be to provide stellar escalated engineering support and customer service to our core MyGeotab applications. You will support both the MyGeotab software application and the Geotab GO devices, IOX, and other hardware. Geotab receives detailed data and metrics for hundreds of thousands of vehicles every second, which is processed and interpreted to create actionable information for our customers. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve technical issues. You will also collaborate with Geotab engineers to resolve software bugs and firmware issues. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.

How You'll Make an Impact

• Effectively communicate technical solutions to customers during service disruptions.
• Troubleshoot production issues and coordinate with development teams to implement fixes.
• Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
• Implement automation tools and frameworks to streamline routine tasks.
• Conduct system tests for security, performance, and reliability.
• Assist in long-term strategic planning to ensure server capacity meets current and future requirements.
• Recommend design enhancements for improving reliability, security and processes.
• Maintain supporting documentation for areas of expertise.
• Monitor servers proactively using a combination of tools to ensure high availability and superior SLAs.
• Plan and execute routine maintenance tasks.
• Conduct post-incident reviews and identify areas of improvement for long term reliability.
• Participate in a 24x7 on-call rotating schedule.

What You'll Bring to the Role

• 3 - 5 years experience in Software Development/Application S