Shift Supervisor at Blue Bottle Coffee

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, Hospitality, RetailIndustries

Requirements

Eligible to work in the United States and 18 years of age or older
6 months to 1 year of supervisory experience or experience in team leadership
Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire
Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within the specified timeframe

Responsibilities

Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
Support ongoing operations and continuous improvement within the cafe through the assigned operational area of focus, ensuring the right routines, processes, and tools are in place
Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency
Execute essential operational support duties such as ordering, receiving, and managing inventory
Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to standards for beverage and food preparation
Facilitate the onboarding and training of new team members
Assume responsibility for cash handling and daily deposits
Promptly address guest concerns within the Cafe
Report incidents of illness and injury as per protocol
Provide guidance to team members on new menu offerings and operational procedures
Lead efforts to achieve company-wide sustainability objectives, engaging the team in these initiatives
Consistently prepare and serve beverages and food items to the highest quality standards
Supervise high-performing team members
Demonstrate exemplary behavior as a role model, setting high standards, leading with Omotenashi, and fostering a culture of curiosity and ongoing learning through tastings, cuppings, and training
Ensure compliance with company standards and safety protocols, providing constructive feedback to promote a safe and respectful workplace

Skills

Key technologies and capabilities for this role

hospitalitycafe operationsinventory managementstaff schedulingcash handlingcustomer serviceteam trainingsales growthbeverage preparationsafety standards

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

Is remote work available for the Shift Supervisor role?

This information is not specified in the job description.

What key skills or qualities are needed for a Shift Supervisor?

Candidates should be passionate leaders skilled in training and developing teams, possess comprehensive knowledge of cafe operations including expenditures and inventory, and demonstrate exemplary behavior as role models while fostering continuous learning.

What is the company culture like at Blue Bottle Coffee?

The culture emphasizes exceptional hospitality, continuous learning through tastings and cuppings, sustainability objectives, and a safe, respectful workplace with a focus on Omotenashi and high standards.

Does the Shift Supervisor role involve managing direct reports?

No, the Shift Supervisor operates without direct reports but leverages leadership to orchestrate collaborative efforts.

Blue Bottle Coffee

Specialty coffee roaster and retailer

About Blue Bottle Coffee

Blue Bottle Coffee specializes in roasting and selling high-quality coffee beans and brewing equipment, primarily in the United States. The company focuses on providing freshly roasted coffee, emphasizing single-origin beans that highlight unique flavors from specific regions. Customers can purchase products directly from the website or physical locations, and they also offer a subscription service for regular deliveries of coffee. This model allows Blue Bottle Coffee to cater to individual coffee lovers and specialty coffee shops while ensuring a steady revenue stream. Their commitment to quality and sustainable sourcing practices sets them apart from competitors in the specialty coffee market.

Oakland, CaliforniaHeadquarters

2002Year Founded

$132MTotal Funding

SERIES_CCompany Stage

Food & Agriculture, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health, dental, and vision for eligible employees on day one

401(k)

Free drinks at any of our cafes and a complimentary bag of beans to take home each week

Discounts on any Blue Bottle food items and merchandise

Paid Time Off

Risks

Competitors like Diamond Brew threaten market share in instant coffee segment.

Cultural differences in Southeast Asia may impact brand acceptance.

New product introductions may alienate traditional Blue Bottle customers.

Differentiation

Blue Bottle offers single-origin beans for unique regional flavor profiles.

The company provides both direct-to-consumer sales and subscription services.

Blue Bottle emphasizes sustainable sourcing and high-quality, freshly roasted coffee.

Upsides

Expansion into Las Vegas and Singapore increases brand visibility and customer base.

Craft Instant Coffee aligns with growing instant coffee trend in Asia.

Collaboration with BTR Nation taps into functional foods trend for health-conscious consumers.

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