Shift Leader | Midtown Manhattan at Blank Street

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food & Beverage, RetailIndustries

Requirements

Passion for coffee and customer service
Ability to work in a fast-paced environment
Strong communication and interpersonal skills
Team player with a collaborative mindset
Commitment to upholding company values (Magic is in the Details, Move as One, “My Home is your Home” Hospitality)
Ability to maintain NYC Department of Health and Mental Hygiene (DOH) standards

Responsibilities

Deeply care for and coach your teammates
Support your GM and Training Team to coach and mentor new employees using the company’s LMS and progression pathways
Craft beautiful, well-executed coffee products according to company standards
Serve all Blank Street customers with energy, warmth, and empathy
Maintain coffee quality standards across your store
Assist coffee trainers in ensuring recipes are up to date
Ensure your store maintains NYC DOH standards and achieves an A-grade inspection on every shift
Maintain operational excellence within the store
Spearhead individual, team, and location initiatives to drive sales and business performance
Regularly meet with the Senior Leadership team to voice feedback, improvements, and contribute to the success of the store, customers, and team

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipCoachingCoffee PreparationFood SafetySales DrivingCommunicationInterpersonal SkillsOperational ExcellenceHospitality

Questions & Answers

Common questions about this position

What is the salary for the Shift Leader position?

This information is not specified in the job description.

Is this Shift Leader role remote or onsite?

The position is onsite in Midtown Manhattan.

What skills are required for the Shift Leader role?

Required skills include passion for coffee and customer service, ability to work in a fast-paced environment, strong communication and interpersonal skills, and being a team player with a collaborative mindset.

What is the company culture like at Blank Street?

Blank Street fosters a collaborative workplace where your voice matters, emphasizing values like Magic is in the Details, Move as One, and “My Home is your Home” Hospitality in a fast-paced, hospitality-driven environment.

What makes a strong candidate for this Shift Leader position?

Strong candidates demonstrate passion for coffee and customer service, thrive in fast-paced settings, possess strong communication skills, commit to company values, and can maintain NYC DOH standards while coaching teammates.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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