Shift Leader | London at Blank Street

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

1 year’s experience in a customer service supervisor position
Proven people-person with strong interpersonal and communication skills
Ability to thrive in a fast-paced environment
Customer-centric approach with a focus on quality and service
Ability to lead and motivate a team
Problem-solving skills and a solution-oriented mindset

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support the General Manager and Training Team in training new employees, ensuring they follow recipes, training, and uniform standards
Open and close the location safely and responsibly (Key holder), ensuring cleaning duties are followed
Handle minor customer issues in a positive and solution-focused manner
Lead store-level initiatives with the operations and marketing teams to increase foot traffic and drive business performance
Regularly meet with the Senior Leadership team to provide feedback and contribute to the store's success
Be one of the first staff members to work in the new location, setting the tone and creating lasting connections in the neighborhood

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipCommunicationProblem SolvingEmployee TrainingStore OperationsBarista Skills

Questions & Answers

Common questions about this position

What is the salary for the Shift Leader position?

This information is not specified in the job description.

Is this Shift Leader role remote or onsite?

The position is onsite in London.

What skills are required for the Shift Leader role?

Required skills include strong interpersonal and communication skills, ability to thrive in a fast-paced environment, customer-centric approach, ability to lead and motivate a team, and problem-solving skills.

What are Blank Street's company values?

The company's values are 'Magic is in the Details,' 'Move as One,' and 'My Home is your Home' Hospitality.

What experience makes a strong candidate for this Shift Leader position?

Candidates need 1 year’s experience in a customer service supervisor position, along with proven leadership and interpersonal skills.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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