Shift Leader | Birmingham at Blank Street

Birmingham, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

Experience in the customer service or hospitality industry
Availability that meets the needs of our cafes: Full Time 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday); Availability to work between 6:30 am and 9:00 pm; Weekend and holiday availability preferred
You must be authorised to work in the UK
Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and equipment is a must
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Passionate about delivering excellent customer connections to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand to new neighbourhoods

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
Positive and solution focused handling of any minor customer issue
At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipSales PerformanceHospitalityAttention to DetailFast-Paced OperationsTeam Coaching

Questions & Answers

Common questions about this position

What is the salary for the Shift Leader position?

This information is not specified in the job description.

Is this Shift Leader role remote or office-based?

This information is not specified in the job description.

What skills are required for the Shift Leader role?

Key skills include being a player-coach who thrives in fast-paced environments, delivering exceptional customer service with energy and empathy, training new employees, handling customer issues positively, and leading initiatives to drive sales and profitability.

What is the company culture like at Blank Street?

Blank Street values attention to detail, teamwork over individual stars, and genuine hospitality like treating others as guests in your home, fostering an inclusive, collaborative workplace where your voice counts.

What makes a strong candidate for the Shift Leader position?

Strong candidates are customer-centric player-coaches who love cafe culture, thrive in fast-paced settings, excel at service and training, and are passionate about community impact and driving store success.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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