ServiceNow Developer / Administrator at Illumina

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, GenomicsIndustries

Requirements

At least 5 years in IT Development experience with 2 or more years working as a ServiceNow developer with extensive experience with one or more ServiceNow modules such as ITSM, ITOM, HR, and WSD
On-call flexibility, including unplanned and planned maintenance and outages
Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script
Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)
Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira
Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization (preferred)
Experience with ServiceNow’s Common Services Data Model (CSDM) (preferred)
Experience working in a regulated environment within a global company (preferred)
Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)
Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience

Responsibilities

Build, configure, and maintain the ServiceNow platform via incident, request and problem resolution
Provides day-to-day operational support and maintenance including planned maintenance outages
Keep platform updated via regular patching, upgrades and health scan resolutions
Develop workflows and catalog items as part of enhancements and projects to meet business needs
Monitor and fine tune plugins to achieve optimum performance levels
Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
Provides analysis of problems while working toward solutions to technical issues
Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
Act as a Tier-2/3 support for system 7x24x365

Skills

Key technologies and capabilities for this role

ServiceNowITSMITAMSAMHRWSDWorkflowsBusiness RulesIntegrationTroubleshootingPlatform AdministrationPatchingUpgradesCatalog ItemsPlugins

Questions & Answers

Common questions about this position

What experience is required for the ServiceNow Developer/Administrator role?

Candidates need at least 5 years of IT Development experience, including 2 or more years as a ServiceNow developer with extensive experience in modules such as ITSM, ITOM, HR, and WSD.

What technical skills are essential for this position?

Expertise in ServiceNow scripting including JavaScript, Angular JS, Bootstrap, and Jelly Script is required, along with experience in web technologies such as Web Services, XML, HTML, CSS, and HTTP.

Is on-call work required for this role?

Yes, on-call flexibility is required, including for unplanned and planned maintenance and outages.

What is the company culture like at Illumina?

Illumina fosters a collaborative environment where every person has the opportunity to make a difference, surrounded by extraordinary people, inspiring leaders, and world-changing projects.

What makes a strong candidate for this ServiceNow role?

A strong candidate is highly motivated, team-oriented, with strong analytical and problem-solving skills, plus experience in tools like Visio, Lucid Chart, Teams, Confluence, and Jira.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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