Service Supervisor Full Time at BJ's Wholesale Club

New York, New York, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies to build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high-performing teams by creating a culture of collaboration, providing honest and timely direction, follow-up, and feedback
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow-up and accountability
Teach, coach, and lead through the club-level training process
Drive a culture of development, strategic thinking, ethical decision-making, and engagement
Embrace inclusion and diversity, working with collaboration and respect, acknowledging success, and retaining top talent
Acquire deep knowledge of key metrics and reporting for total club and department performance
Drive performance and profitability using reporting to identify trends and opportunities

Manage tire bay operations at the club level
Manage tire sales
Ensure proper installation and repairs of tires
Supervise tire bay team members
Maintain tire bay policies and procedures
Support team member engagement within all areas of responsibility to enable application of policies, procedures, and compliance
Lead with the team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment for team members and members
Guarantee service excellence through all points of contact and set service standard expectations
Provide team support and empowerment to resolve every member concern
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Lead teams to deliver GOLD club standards daily: Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out