Service Order Manager (Tierra Vista Communities at Los Angeles Air Force Base) at WinnCompanies

San Pedro, California, United States

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$74,828 – $82,311Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Military Housing, Property ManagementIndustries

Requirements

High school diploma or GED equivalent
3-5 years of relevant work experience
1-3 years of supervisory experience in the maintenance field
A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
Working knowledge of residential maintenance and construction
Experience with computer systems, particularly Microsoft Office applications
Excellent customer service skills
Ability to manage and work with a diverse group of people and personalities
Ability to read and write in English, in order to understand basic instructions and take direction from supervisors
In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility

Responsibilities

Scope, schedule, and coordinate service order work (internal and contracted)
Utilize the Yardi tools to manage service orders
Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution
Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR
Train, coach, and mentor team members
Ensure that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees
Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders
Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities
Manage scheduled curb appeal
Perform quality control checks to ensure time and quality expectations are met
Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensure solutions are implemented by appropriate staff
May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required

Skills

Key technologies and capabilities for this role

YardiService Order ManagementResidential MaintenancePreventive MaintenanceCustomer EscalationContractor CoordinationTeam TrainingPerformance ManagementHiringMilitary Housing Policies

Questions & Answers

Common questions about this position

What is the pay range for the Service Order Manager position?

The pay range for this position is $74,828 to $82,311 annually, with final salary varying based on job responsibilities, scope, geographic location, candidate’s relevant experience, and other factors.

Is this a remote position, or is there a location requirement?

This position is located at Tierra Vista Communities at Los Angeles Air Force Base, a federal facility requiring a REAL ID compliant driver's license/ID effective May 7, 2025, for access.

What are the key requirements and skills for this role?

Requirements include a high school diploma or GED, 3-5 years of relevant work experience, 1-3 years of supervisory experience in maintenance, a current driver's license, working knowledge of residential maintenance and construction, experience with Microsoft Office, and excellent customer service skills.

What is the company culture like at WinnCompanies?

The culture emphasizes teamwork, innovation, mutual respect, passion, hard work, and constant improvement in a fast-paced workplace, with a commitment to helping people in the communities served.

What makes a strong candidate for this Service Order Manager role?

Strong candidates will have 3-5 years of relevant experience, 1-3 years supervising maintenance teams, knowledge of residential maintenance, proficiency with Microsoft Office and Yardi tools, and excellent customer service skills.

WinnCompanies

Property development and management services

About WinnCompanies

WinnCompanies stands out as an excellent workplace due to its commitment to enhancing community living through advanced property management technologies. This organization not only focuses on creating meaningful living experiences but also fosters a culture that values innovative approaches in property development. Working here means joining a team dedicated to quality in the real estate sector, with a consistent effort towards optimizing resident satisfaction and property performance.

Washington St, Boston, MA 02108, USAHeadquarters

1971Year Founded

$1.4MTotal Funding

SEEDCompany Stage

Real EstateIndustries

1,001-5,000Employees