Service Engineer (Depot) at Vontive

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Valid working rights in Australia (Permanent Resident or Citizen)
Obtain NSW restricted electrical license (can apply later)
Completion of required product and other company training, including Technical Newsletter/Service Bulletin familiarization, Technical Product Specialist communications, and team workshop participations
Flexibility for out-of-hours/public holiday travel and/or overtime work as required
Availability for on-call roster on a rotating basis per business needs
Capacity to attend work sites including workshop, hospitals, clinics, patients’ homes, and remote communities
Eagerness for development opportunities, including adopting Technical Service Specialist and Project Lead responsibilities

Responsibilities

Installation, maintenance, and service of all equipment (Vantive or otherwise) at site of installation or in the workshop
Deliver on Technical Service goals and related Key Performance Indicators (KPIs)
Orders and maintains appropriate levels and types of spare parts, kept accurate at all times
Ensures execution of business strategy related to key financial targets (revenue, profitability, OPEX) through cost-effective service activities
Assists with quotations for installation, maintenance, and service repair works
Facilitates all aspects of Service Delivery process, including timely acknowledgment, attendance, and completion of allocated cases in line with Best Practice, Good Documentation Practice (GDP), and Quality standards
Disciplined planning, preparation, and execution of installation, maintenance, and service repair work in line with business, customer, and product requirements
Ensures all test and measuring equipment is operational and calibration timeframes are maintained per Global and local metrics
Maintains availability for on-call 24-hour callout rosters as required
Maintains accurate machine details, service activities, and machine tracking through database upkeep and communication with Technical Services Administration team
Ensure business relationships reflect Vantive Values – Care, Trust, Innovation, and Own It
Meet or exceed defined Technical Service performance targets

Skills

Medical Devices

Equipment Installation

Equipment Maintenance

Equipment Service

Renal Devices

Technical Training

Electrical License

KPI Delivery

Service Bulletins

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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