Quality Analyst Project Coordinator(French)
SamaSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Food Service DistributionIndustries
Requirements
- Demonstrated experience in a Service Desk or Technology environment as a subject matter expert in quality assurance, performance analytics, and service improvement
- Strong understanding of Service Desk operations, KPIs, and performance drivers
- Experience using ServiceNow reporting and analytics tools
- Strong analytical capability
- Excellent communication skills
- Ability to partner effectively with operational leaders and technical teams
- Experience generating operational reports and identifying performance trends
- Experience contributing to coaching discussions
- Experience supporting multiple ongoing initiatives
- Experience in managing or supporting quality programmes, data analysis, reporting development, and operational performance oversight
- Ability to operate at both tactical and strategic levels
- French speaking
Responsibilities
- Execute and continuously improve the Quality Management programme, ensuring Service Desk standards are met and aligned to Sysco operational requirements
- Conduct quality assurance audits across tickets, calls, and processes, identifying performance trends, coaching needs, and opportunities for improvement
- Oversee the development and maintenance of ServiceNow reporting, dashboards, and KPIs, ensuring accurate performance analytics for operational and leadership visibility
- Manage ad-hoc audits and quality assessments to support the introduction of new processes, policies, and technology changes
- Act as the functional point of contact for specialised QA monitoring, reporting, and mentoring—particularly for at-risk associates
- Support operational performance through oversight of escalations, case ageing, routing, and total ticket ownership, ensuring service quality is maintained
- Collaborate with Team Leads and cross-functional stakeholders to ensure quality activities integrate with wider service improvement initiatives and technology workflows
- Produce weekly, monthly, quarterly, and annual performance reports, ensuring meaningful insights are delivered to leadership teams for decision-making
- Contribute to continuous improvement by identifying opportunities for standardisation, benchmarking, best practice adoption, and process optimisation within the Service Desk
- Support adherence to internal governance standards, technology processes, and established quality frameworks
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, the position is offered on a fully remote basis, with collaboration across distributed teams.
What skills and experience are required for this role?
Candidates need demonstrated experience in a Service Desk or Technology environment as a subject matter expert in quality assurance, performance analytics, and service improvement, plus a strong understanding of Service Desk operations, KPIs, and performance drivers.
What is the salary or compensation for this role?
This information is not specified in the job description.
What are the main responsibilities of the Service Desk Quality Analyst?
The role involves executing and improving the Quality Management programme, conducting quality assurance audits, overseeing ServiceNow reporting and dashboards, managing ad-hoc audits, and producing performance reports for leadership.
Does the job require French language skills?
This information is not specified in the job description.
Sysco
Foodservice distribution for restaurants and healthcare
About Sysco
Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.
Houston, TexasHeadquarters
1970Year Founded
IPOCompany Stage
Food & AgricultureIndustries
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Performance Bonus
Risks
Increased competition from tech-driven solutions could impact Sysco's market share.
Reliance on partnerships for technology advancements may pose risks if results are unmet.
Socially responsible investing trends may pressure Sysco to improve ESG standards.
Differentiation
Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.
The company provides flexible payment options and waives delivery minimums for scheduled deliveries.
Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.
Upsides
Sysco can capitalize on the demand for plant-based and alternative protein products.
The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.
Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.
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