Service Desk Analyst (Mandarin Speaker) at DXC Technology

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Previous experience in a fast-paced, high-pressure role in a constantly changing business environment
Strongly team-focused with proven communication skills
Flexible and willing to work variable shift patterns
Technical aptitude and basic understanding of various hardware, software, Microsoft operating systems, and applications (preferred)
Excellent verbal and written communication skills in Mandarin and English
Previous experience in a technical support or customer service environment, delivering front-line service to customers, preferably in an international company (ideal)

Responsibilities

Answer contacts promptly and professionally
Log/validate all contacts in the Call Handling Database
Resolve a high percentage of customer problems using relevant tools and systems
Manage end-to-end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to account Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright, and trademark legislation
Accomplish other duties as required
Adhere to all DXC Policies & Procedures, including Security and SOBC

Skills

Key technologies and capabilities for this role

Service DeskTroubleshootingMicrosoft Operating SystemsCall LoggingCustomer SupportMandarinEnglish Communication

Questions & Answers

Common questions about this position

What language skills are required for this Service Desk Analyst role?

Excellent verbal and written communication skills in Mandarin and English are required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work schedule should I expect?

The role requires flexibility and willingness to work a variable shift pattern.

What experience makes a strong candidate for this position?

Previous experience in a fast-paced, high-pressure role, technical support or customer service environment, preferably in an international company, along with strong team focus and communication skills.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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