Service Desk Analyst Intern at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

InternshipExperience Level

Part TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Student pursuing Associate's or Bachelor's degree in an IT-related field
Entry-level understanding of IT industry fundamentals, concepts, terminology, platforms, and processes
Basic understanding of Microsoft Windows (10 and higher), Internet browsers (Edge and Chrome), Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
Detail-oriented, problem solver with troubleshooting skills
Self-motivated, organized, team-oriented, solution-driven
Ability to quickly shift focus between tasks, conflict resolution, and active listening skills
Skilled in the use of a computer as a productivity tool with working knowledge of various technologies
Able to follow instructions, work with little supervision, and multi-task
Ability to effectively work in a team environment
Ability to enter and access information accurately on a computer
No prior work experience required

Responsibilities

Thoroughly investigate all user-related incidents and requests using active listening, critical thinking, responsive inquiry, troubleshooting, research, and remediation
Work closely with users to understand the impact and urgency of each incident and request, communicating in easy-to-understand language
Adhere to established parameters for ticket documentation and escalation
Interact with and support users through remote-control tools, phone calls, email, service management platform, and desk-side support
Resolve incidents and fulfill service requests using known solutions from the knowledge base, collaborating with other Service Desk Analysts, or researching alternatives
Install, upgrade, and repair endpoint equipment and productivity applications, including for daily operations and business continuity
Execute physical/desk moves of endpoint equipment
Dispose of surplus hardware securely
Install, upgrade, and repair line-of-business applications on users' machines
Investigate alerts submitted to the ticketing system, determine if action is required, and assign work to the appropriate IT work group
Complete onboard training process and other appropriate onsite training classes
Other duties as assigned

Skills

Key technologies and capabilities for this role

Service DeskTicket TriageTroubleshootingHardware SupportSoftware SupportIncident ManagementCustomer ServiceRemote SupportEscalationService Requests

Questions & Answers

Common questions about this position

Is this a full-time or part-time internship?

This is a part-time internship with the opportunity to work full time during the summer and part time during academic school year breaks, with flexible scheduling to match school and workplace needs.

What skills are required for the Service Desk Analyst Intern role?

Key skills include being detail-oriented, a problem solver with strong troubleshooting abilities, self-motivated, organized, team oriented, solution driven, with the ability to quickly shift focus between tasks and handle conflict resolution.

What does the company culture emphasize for this role?

The company emphasizes exemplary customer service, a principle-centered business philosophy, team-based operating approach, and thriving in a constantly changing, fast-paced environment focused on quality, customer service, and process improvement.

What compensation or salary is offered for this internship?

This information is not specified in the job description.

What makes a strong candidate for this Service Desk Analyst Intern position?

A strong candidate excels in a fast-paced environment, demonstrates detail-oriented problem-solving and troubleshooting, is self-motivated and team-oriented, and can quickly shift focus while prioritizing customer service and process improvement.

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Hybrid Work Options

Remote Work Options

Tuition Reimbursement

Risks

AI-driven solutions like HOMEE increase competition in P&C insurance.

Beam Benefits' growth challenges Hartford's market position in employee benefits.

Superscript's funding may disrupt traditional insurance models Hartford relies on.

Differentiation

Hartford is recognized as one of the World's Most Ethical Companies.

The Hartford's critical illness insurance covers a wide range of health conditions.

Partnership with CAPE Analytics enhances Hartford's risk assessment with geospatial intelligence.

Upsides

AI-driven claims management adoption boosts efficiency in insurance processing.

Digital transformation with Beam Benefits simplifies employee benefits processes.

Geospatial intelligence from CAPE Analytics improves risk assessment and underwriting.

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