Service Desk Analyst at Tandem Bank

Cardiff, Wales, United Kingdom

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£26,500 – £30,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

3-5 years minimum experience in a Service Desk or IT support environment
Knowledge of IT systems and tools, including Microsoft 365, Active Directory, Intune, Azure, Autopilot, and Freshservice
Excellent communication and problem-solving skills
A proactive approach to learning and staying updated on the latest technologies

Responsibilities

Provide first and second line support, resolving incidents and service requests efficiently
Troubleshoot hardware, software, and network issues, escalating where necessary
Ensure compliance with service level agreements (SLAs) and IT policies
Maintain and update knowledge base articles to improve resolution times
Support onboarding and offboarding processes, including user account setup and deactivation
Collaborate with other IT teams to address technical challenges and implement improvements
Monitor and report on service desk performance to contribute to continuous improvement

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingHardware SupportSoftware SupportNetwork TroubleshootingIncident ResolutionService Requests

Questions & Answers

Common questions about this position

What is the salary and bonus for the Service Desk Analyst role?

The salary range is £26,500 - £30,000 with up to 20% bonus and benefits.

What is the work location and hybrid policy?

The role is based in Blackpool & Cardiff with a hybrid arrangement of 3 days in the office and 2 days remote.

What skills and experience are required for this position?

Candidates need 3-5 years minimum experience in a Service Desk or IT support environment, knowledge of IT systems including Microsoft 365, Active Directory, Intune, Azure, Autopilot, and Freshservice, excellent communication and problem-solving skills, and a proactive approach to learning.

What is the company culture like at Tandem Bank?

Tandem fosters a diverse workplace with values of being Brave, Enterprising, Simple, and Together (BEST), emphasizing collaboration, innovation, and positive change for people, customers, and the planet.

What makes a strong candidate for the Service Desk Analyst role?

Strong candidates have 3-5 years of Service Desk or IT support experience, knowledge of key tools like Microsoft 365 and Azure, excellent communication and problem-solving skills, and a proactive learning mindset; Microsoft certifications and ITIL are advantageous.

Tandem Bank

Digital bank offering green financial solutions

About Tandem Bank

Tandem Bank provides digital financial services with a focus on environmentally friendly solutions. It offers a variety of products including personal loans, home loans, mortgages, car finance, and savings accounts, catering to individuals in the UK. The bank's approach to lending emphasizes green initiatives, aiming to minimize the environmental impact of its customers. Tandem generates revenue through interest on loans and fees from savings products. What sets Tandem apart from other banks is its strong commitment to sustainability, demonstrated by financing significant CO2 reductions and collaborating with partners like Oplo and Allium to enhance its green offerings. The goal of Tandem Bank is to provide fair financial solutions while promoting environmental responsibility.

Blackpool, United KingdomHeadquarters

2013Year Founded

$164.3MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Social Impact, Financial ServicesIndustries

201-500Employees

Benefits

Paid Vacation

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Competition from digital banks like Monzo and Starling Bank is intensifying.

Regulatory scrutiny on greenwashing claims could challenge Tandem's environmental product claims.

Rising UK interest rates may reduce demand for Tandem's lending products.

Differentiation

Tandem Bank focuses on environmentally friendly financial solutions, setting it apart from competitors.

The bank's community-driven approach involves users in product development, enhancing customer satisfaction.

Tandem's partnerships with Oplo and Allium strengthen its green lending initiatives.

Upsides

Increased demand for sustainable finance aligns with Tandem's green financial products.

Open banking in the UK enhances Tandem's ability to offer personalized services.

UK's net-zero emissions goal supports Tandem's green lending business model.

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