Service Designer - Newcastle at Accenture

Newcastle upon Tyne, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Relevant experience as a Service Designer or similar field
Working with the Government Digital Service (GDS) design principles
Experience advocating for User-Centred Design
Experience negotiating with and influencing senior stakeholders
Working with Design systems/libraries, style guides and existing patterns/guidelines
Set yourself apart (Desirable)
Working in an Agile or similar multidisciplinary environment
Using HTML, Markdown, Nunjucks or other prototyping languages
Strong accessibility knowledge
Leading a team or mentoring junior designers

Responsibilities

Collaborate with stakeholders to understand business requirements and identify user needs
Support User Researchers in gathering insights from users to inform design decisions
Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability
Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems
Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights
Ensure adherence to the client’s design standards, systems, and best practices
Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts
Confidently present work and rationale to both internal teams and client stakeholders
Use evidence and data to iterate on designs, form hypotheses, and validate them through testing

Skills

Key technologies and capabilities for this role

Service DesignUser ExperienceDesign PrinciplesStakeholder CollaborationDigital DesignOffline Channels

Questions & Answers

Common questions about this position

What is the work arrangement for this Service Designer role?

This is a hybrid role requiring a minimum of 3 days per week in the Newcastle, Cobalt Business Park office.

What are the key responsibilities of a Service Designer at Accenture?

Responsibilities include collaborating with stakeholders to understand requirements, creating service blueprints and user journey maps, facilitating workshops, and working with multidisciplinary teams to ensure user-centered design.

What does Accenture's company culture emphasize?

Accenture emphasizes inclusion, diversity, innovation, and core values like Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity.

What skills are essential for the Service Designer position?

Essential skills include deep knowledge of design principles and systems, user-centered design practices, ability to create service blueprints and user journey maps, workshop facilitation, and collaboration with multidisciplinary teams.

What makes a strong candidate for this Service Designer role?

A strong candidate excels in user-centered design, can confidently present work to stakeholders, uses evidence and data to iterate designs, and has experience championing inclusivity, accessibility, and sustainability.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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