Service Delivery Operations Associate Manager at Accenture

Quatre Bornes Town, Plaine Wilhems, Mauritius

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, FinanceIndustries

Requirements

Strong accounting literacy
Excellent communicator, both written and oral, able to communicate at Senior Management Team level
Ability to clearly articulate expectations and define what is expected of team members
Strong people management skills and strong interpersonal communication skills
Good at establishing working relationships and developing personal contacts in a cross-functional and cross-cultural environment
Strong analytical skills and a problem-solver
Self-driven personality with a highly independent working capacity
Integrity - a personal drive that motivates people and demonstrates personal commitment through every action
Good knowledge of local business culture
Ability to work under pressure
Positive can-do attitude and service excellence

Responsibilities

Ensure smooth accounting operations within established timeframe
Ensure monthly accounting and reporting activities are executed in line with month-end close timetable and client guidelines
Ensure all SLAs, KPIs, and BOIs are met on a monthly basis
Conduct governance calls with client stakeholders to provide timely status and discuss medium- and long-term process improvements
Drive people engagement to ensure seamless delivery with a highly skilled and motivated workforce/team
Supervise and oversee AP/GL entries, bookkeeping of vendor invoices and expense vouchers, receiving and posting cash receipts, posting of invoices, reconciling outstanding account balances, maintenance of accurate records and control reports
Guide and support team to resolve day-to-day issues in service delivery, such as complex reconciliations
Build strong, trusting relationships with internal and external stakeholders
Ensure adherence to set standards, compliance requirements, client financial and accounting principles, statutory requirements, and implementation of internal controls
Influence and challenge key stakeholders effectively
Set day-to-day operational objectives for the team
Respond to critical, technical, or other issues escalated by the team
Manage people with more than 20+ resources under span of control
Support team members with less experience by providing assistance and training to lower-level employees
Lead daily operations, delegate, and review work of subordinates
Assist with ad hoc duties to ensure smooth running of the department
Generate daily and ad-hoc reports
Perform daily & weekly tasks as assigned by Project Lead
Perform MEC activities as assigned by Project Lead
Support external & internal audit exercises
Conduct work/capacity planning, estimation, and prioritization to optimize performance of group/resources
Provide and implement workable solutions to business issues/problems with minimum referral to senior management
Operate largely independently in meeting defined business objectives and goals
Perform complex tasks and participate in complex cross-area/function activities

Skills

Accounts Payable

General Ledger

Bookkeeping

Reconciliations

Financial Reporting

SLAs

KPIs

Stakeholder Management

Compliance

Internal Controls

Team Supervision

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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