Service Analyst (fixed term contract) at Halborn

Poznan, Greater Poland Voivodeship, Poland

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Health, PharmaceuticalsIndustries

Requirements

Solid understanding of ITIL-based service management processes (ITIL v4 Foundation certification preferred)
Proven experience in Tech Service Management or Business Analysis with a focus on service improvement, process optimization and operational analysis
Hands-on experience with DTSM platforms such as ServiceNow, including configuration management and maintaining CMDB records (Business applications, services, servers, resources)
Previous experience with technical documentation creation, update and maintenance
Familiarity with SaaS and cloud-based technology ecosystems including understanding of service models (IaaS, PaaS, SaaS) and their operational implications
Analytical mindset with attention to detail capable of interpreting service metrics, identifying trends and supporting data-driven decisions
Excellent communication and interpersonal skills, with the ability effectively collaborate with cross-functional teams

Responsibilities

Ensure R&D Tech services and processes comply with GxP standards and maintain synchronization of the ServiceNow baseline to uphold optimal operational performance
Identify opportunities to enhance service delivery by streamlining workflows, improving efficiency and embedding continuous improvement practices - all while maintaining compliance and quality standards
Collaborate closely with the Service Management Lead and team to uphold DTSM frameworks (e.g., Incident, Problem, Change, Request, Knowledge Management), ensuring consistent and effective service delivery
Build strong relationships with internal and external stakeholders - including business owners, product owners and Tech teams - to understand needs, manage expectations and deliver high-quality R&D Tech services
Create, update and maintain controlled governance documentation for applications and service processes, ensuring accuracy, accessibility and alignment with audit and compliance requirements
Monitor and analyze service performance metrics (e.g., SLAs, KPIs, VOCs), generate reports and provide insights to drive data-informed decisions and service improvements
Act as a key contributor to ServiceNow platform enhancements including configuration, workflow design and integration support to improve service management capabilities

Skills

Key technologies and capabilities for this role

ServiceNowITILGxPService ManagementR&D TechStakeholder ManagementProcess ImprovementWorkflow Optimization

Questions & Answers

Common questions about this position

Is this a permanent position or a contract role?

This is a fixed-term contract position for maternity cover, scheduled to end on 31st March 2027.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What key skills or knowledge are required for the Service Analyst role?

The role requires knowledge of GxP standards, ITIL best practices, ServiceNow platform including configuration and workflow design, and DTSM frameworks such as Incident, Problem, Change, Request, and Knowledge Management.

What is the company culture like at Haleon?

Haleon has an agile, performance-focused culture driven by the 'Win as One' strategy, with a purpose to deliver better everyday health with humanity, uniting and inspiring teams to be better every day.

What makes a strong candidate for this Service Analyst position?

Strong candidates will have experience ensuring GxP compliance, driving service improvements, collaborating with stakeholders, and working with ServiceNow and ITIL practices in a tech service management environment.

Halborn

Cybersecurity for blockchain and digital assets

About Halborn

Halborn specializes in cybersecurity focused on blockchain technology and digital assets. The firm provides security audits, penetration testing, and consulting services to clients in the digital finance sector, including cryptocurrency exchanges and Decentralized Finance (DeFi) companies. Their services help ensure the security of digital assets and financial infrastructure by addressing the specific security threats associated with blockchain technology. Halborn stands out from competitors due to its deep understanding of both blockchain and traditional financial security, which allows them to offer tailored solutions. The company's goal is to protect businesses from security threats, ensuring the safe operation of digital exchanges and the integrity of smart contract infrastructure.

Miami, FloridaHeadquarters

2019Year Founded

$87.5MTotal Funding

SERIES_ACompany Stage

Cybersecurity, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Company Equity

Risks

Increased targeting of Bitcoin hot wallets poses risks to Halborn's clients.

AI-powered social media bot farms could introduce new cyber threats.

Ongoing vulnerabilities in smart contracts remain a challenge for Halborn's services.

Differentiation

Halborn specializes in blockchain and digital asset cybersecurity, setting it apart.

The company offers high-level security audits and penetration testing for DeFi clients.

Halborn's expertise in both blockchain and traditional finance security is unique.

Upsides

Growing demand for blockchain security boosts Halborn's market potential.

Partnerships with Tholos and Orion Protocol enhance Halborn's Web3 security reputation.

Tokenized real-world assets present new opportunities for Halborn's security solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free