Senior Vendor Management Professional

Employment Type: Full time Work Style: Remote

Position Overview

The Senior Vendor Management Professional serves as a crucial liaison between vendors and the organization, managing moderately complex to complex issues that require in-depth analysis of variable factors. This role acts as a bridge between vendors, internal business owners, contracting, risk, and compliance teams, fostering positive relationships within the Humana Military Contract Management team.

Key Accountabilities

• Relationship Management & Governance: Own and manage relationship and governance programs for assigned vendors, driving accountability and operational excellence.
• Performance Monitoring: Monitor assigned vendor performance through Key Performance Indicator (KPI) analysis to identify risks, compliance gaps, and improvement opportunities.
• Proactive Solutions: Analyze performance trends and partner with vendors to implement proactive solutions and process improvements.
• Corrective Action Management: Guide business units in developing and submitting vendor corrective action requests, managing the process from issue identification through resolution and closure.
• Cross-Functional Facilitation: Facilitate cross-functional meetings between operations and vendor teams to ensure contractual compliance and performance standards.
• Statement of Work (SOW) Development: Develop vendor SOWs and participate in proposal review and vendor vetting activities.
• Process Improvement: Track process improvements across multiple business areas and vendors, identifying trends, opportunities for change, and providing strategic recommendations.
• Risk Assessment: Provide risk assessments and mitigation strategies to internal stakeholders for informed decision-making.
• Documentation & Reporting: Document vendor issues and maintain comprehensive resolution tracking and reporting.

Note: This role description does not limit the scope of duties. Individuals may be required to perform other tasks as requested by their supervisor, consistent with the purpose of the position, department, and/or company objectives.

Required Qualifications

• Four (4) or more years of vendor management experience, including writing process improvement documents (e.g., Statements of Work (SOWs), Policies & Procedures (P&Ps), and Standard Operating Procedures (SOPs)).
• Three (3) years of experience managing corrective action plan processes, including root cause analysis and vendor implementation oversight.
• Three (3) years of experience in healthcare, health insurance industry, and/or DOD contracting.
• Familiarity with Subcontract terms and conditions.
• Strong analytical and communication skills with the ability to present complex information to stakeholders.
• Excellent problem-solving and conflict resolution skills with a detailed-oriented approach.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with performance metrics and Service Level Agreements (SLAs).
• Proven facilitation skills and ability to manage multiple priorities independently.
• U.S. citizenship is required due to Department of Defense Contract requirements.
• Must successfully receive approval for government security clearance (Via National Background Investigation Services NBIS).
• Humana Military (HGB) is not authorized to do work in Puerto Rico per government contract, and therefore cannot hire candidates currently residing in Puerto Rico.

Preferred Qualifications

• Vendor contracting experience.
• Bachelor’s Degree.
• Experience with TRICARE policies and/or the military healthcare delivery system.
• Certification with Six Sigma and/or the Project Management Institute.

Application Instructions

Work at Home/Remote Requirements: To ensure Hybrid Office/Home association... (Further details on remote work requirements would typically follow here).