Senior UX Researcher at Favor

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Delivery Services, TechnologyIndustries

Requirements

A degree in the social/behavioral sciences, human-computer interaction (HCI) or a related discipline or comparable formal training, certification, or work experience
5+ years of relevant UX research experience
High-level knowledge of qualitative and quantitative research methods; excellent analytical skills with the ability to synthesize complex data and draw meaningful insights
Strong understanding of user-centric design principles and methodologies with a demonstrated ability to translate research findings into actionable recommendations
Ability to lead teams through a wide range of complex and ambiguous research and user-centered design tasks
Strong communication and presentation skills with the ability to effectively convey research findings and recommendations to diverse stakeholders
Proven ability to work collaboratively in a cross-functional team environment and foster a user-centric design culture

Responsibilities

Plan and execute end-to-end research studies using a variety of methods (user interviews, quantitative surveys, sentiment measurement, MaxDiff, PCA/conjoint), and other research methods to gather insights into user behavior, needs, and preferences within the delivery services domain
Collaborate closely with cross-functional teams (including product managers, designers, engineers, marketers, and data analysts) to identify research objectives, design research plans, and develop user-centric solutions
Create and maintain research artifacts such as research briefs, discussion guides, usability test scripts, and research reports; ensure findings are effectively communicated and documented
Advocate for the user by actively participating in design reviews, brainstorming sessions, design sprints, and other collaborative activities; champion user-centric insights throughout the organization
Present results regularly to cross-team creative peers, engineers, and key stakeholders

Skills

UX Research

Mixed-Methods Research

Quantitative Research

User Interviews

Surveys

Sentiment Measurement

MaxDiff

PCA

Conjoint

Usability Testing

Research Reports

HCI

Favor

On-demand delivery service connecting local businesses

About Favor

Favor Delivery operates in the on-demand delivery market, primarily in Texas, providing a variety of products from food and beverages to everyday essentials directly to customers' homes. The service partners with local businesses, such as restaurants and retail stores, to offer a diverse selection of items. Favor Delivery targets busy professionals, families, and individuals who value the convenience of delivery over shopping in person. The company stands out from competitors like DoorDash and Uber Eats by focusing on hyper-local markets and building strong relationships with local businesses while also supporting community initiatives, including promoting Black-owned businesses and LGBTQI communities. Favor generates revenue through delivery fees charged to customers, service fees from partner businesses, and promotional partnerships with local brands.

Austin, TexasHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Professional Development Budget

Flexible Work Hours

Risks

Increased competition from DoorDash and Uber Eats threatens Favor's market share in Texas.

Rising operational costs, including fuel and labor, may impact Favor's profitability.

Dependence on H-E-B poses a risk if partnership dynamics change or H-E-B develops its own platform.

Differentiation

Favor focuses on hyper-local markets within Texas, fostering strong local business relationships.

The company actively supports community initiatives, resonating with socially conscious consumers.

Favor's exclusive partnership with H-E-B enhances its grocery delivery offerings.

Upsides

Favor's H-E-B Now feature offers fast grocery delivery with no fees on orders over $25.

The company's community support initiatives strengthen its brand loyalty among Texans.

Favor's Order-In Experts program enhances customer engagement and local cuisine discovery.

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