Senior User Researcher, Experience at Spotify

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Music Streaming, AIIndustries

Requirements

Expert researcher with extensive industry user research experience
Degree or equivalent experience in Human-Computer Interaction, Cognitive Psychology, AI Interaction, or Social Science
Skilled in a wide array of User Research methods (ethnography, contextual inquiry, usability testing, concept testing) and confidence blending them with quantitative or behavioural data
Curious about AI-mediated experiences (from assistants to wearables) and passionate about understanding how humans adapt to emerging technology
Comfortable navigating ambiguity and breaking down unstructured challenges into actionable learning plans
Storyteller able to encourage confidence across engineering, design, and business teams
Excellent communicator, comfortable with senior audiences, thriving in dynamic, live discussions, debates, and reasoning
Experienced in partnered or cross-ecosystem environments preferred (understanding how research bridges internal goals with external constraints)
Self-starter who thrives in pushing the envelope of emerging technologies and dynamic environments, balancing near-term delivery with long-term vision
Strong systems thinker with deep UX expertise to influence scalable, cohesive experiences in partner environments, with deep knowledge of implications for Spotify's own experiences

Responsibilities

Drive Human-Centered Insight in Partner AI: Define, plan, and conduct research that reveals how users engage with AI assistants, multimodal devices, and partner ecosystems
Shape Product Strategy: Deliver evidence-based insights that guide Spotify’s Partner AI roadmap—influencing integrations, UX, and product direction
Explore the Frontier: Investigate emerging behaviours and expectations around agentic, voice-first, and multimodal interactions; translate ambiguity into clarity
Partner Cross-Functionally: Collaborate with Product, Design, Data Science, and Engineering to ensure Spotify’s AI experiences are human-centred and grounded in real needs
Shape decisions “in the room”: Represent research in conversations with cross-functional leads and senior executive-level stakeholders from Spotify and partner organizations
Connect External & Internal Worlds: Synthesise user research findings with partner insights to shape cohesive experiences across platforms like Google, Meta, and Apple
Evangelise Research Impact: Communicate findings through storytelling, visuals, and workshops that encourage action and drive alignment
Advance the Practice: Mentor peers, foster curiosity, and help evolve Spotify’s research capabilities in AI

Skills

User Research

AI Literacy

Systems Thinking

Qualitative Research

Product Strategy

Cross-Functional Collaboration

Voice Interactions

Multimodal UX

Human-Centered Design

Spotify

Digital music streaming service with podcasts

About Spotify

Spotify provides a digital music streaming service that allows users to access millions of songs and podcasts from various artists and creators. Users can choose between a free plan, which includes advertisements, and a premium subscription that offers an ad-free experience along with features like offline listening and higher sound quality. This tiered model caters to different user preferences and budgets. Spotify generates revenue through subscription fees from premium users and advertising from the free tier. Unlike its competitors, Spotify stands out with its extensive music library, user-friendly interface, and personalized playlists. The company's goal is to connect listeners with a wide range of audio content while supporting artists and advertisers.

Stockholms kommun, SwedenHeadquarters

2006Year Founded

$2,004.2MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Extensive learning opportunities, through our dedicated team, GreenHouse

Global parental leave, six months off - fully paid - for all new parents

Flexible public holidays, swap days off according to your values and beliefs

Flexible share incentives letting you choose how you share in our success

All The Feels, our employee assistance program and self-care hub

Spotify On Tour, join your colleagues on trips to industry festivals and events

Risks

Accidental display of adult content may harm Spotify's reputation.

Creating its own music to avoid royalties could lead to legal issues.

Layoffs may affect Spotify's operational efficiency and employee morale.

Differentiation

Spotify offers a vast library of music and podcasts globally.

The platform's user-friendly interface enhances user experience and engagement.

Spotify's personalized playlists cater to individual user preferences.

Upsides

Spotify's AI-powered Wrapped feature enhances user engagement and personalization.

Expansion into political podcasting taps into new audience segments.

Growing podcast popularity in Africa presents expansion opportunities for Spotify.

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