Senior Technical Writer, AI Search

San Diego, California, United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have experience leveraging AI in work processes, decision-making, or problem-solving, along with an understanding of content development lifecycles and processes. A minimum of 4 years of experience in technical communication is required, demonstrated through samples of prior technical writing work. Experience authoring in DITA or another XML-based structured authoring architecture and the ability to independently plan, create, and deliver documentation in a fast-paced, globally distributed software development environment are essential. Eagerness to demonstrate leadership by mentoring other writers, adapting to changing priorities, and helping cross-functional teams collaborate effectively is also required.

Responsibilities

The Senior Technical Writer will work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, aligning with an established content strategy. They will provide input to shape future content strategy for the product or business unit supported and contribute to the evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards. The role also involves developing a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base supported.

Skills

Technical Writing

DITA

Content Strategy

Product Documentation

Information Architecture

Content Development Life Cycle

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free