Senior Technical Support Engineer (API Trading)

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain/ Cryptocurrency, Financial ServicesIndustries

Requirements

Candidates must possess over five years of experience in technical roles, requiring a Bachelor's or Master's degree in Computer Science, Mathematics, or a related scientific discipline, and demonstrating strong team collaboration and internal communication skills. Bilingual fluency in both English and Mandarin is required for coordinating with stakeholders, along with an understanding of software development methodologies and coding standards.

Responsibilities

The Senior Technical Support Engineer will provide technical support and handle urgent escalations from high-profile institution customers for API trading related issues in a production environment with high-volume transactions, collaborating closely with product and developer teams in global offices, participating in iteration, release, and roadmap planning, and prioritizing multiple incidents and deadlines to ensure service quality and efficiency. The role also involves providing coaching, training, identifying optimization opportunities, and documenting customer or business support processes, as well as interacting directly with VIP customers.

Skills

API

API troubleshooting

Trading APIs

Technical support

HFT/quant trading knowledge (preferred)

Software development methodologies

Coding standards

Internal communication

Cross-functional collaboration

English

Mandarin

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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