Senior Technical Program Manager (TPM) at Zip

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Procurement, Enterprise SoftwareIndustries

Requirements

5+ years of experience in Technical Program Management, Engineering Operations, or a similar role within a fast-paced SaaS environment
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
Strong understanding of software development processes, CI/CD pipelines, incident management, and release readiness
Familiarity with concepts like feature flags, incidents, databases, and distributed systems—you don’t need to code, but you should speak the language of engineers
Proven ability to drive clarity, accountability, and alignment across cross-functional teams
Experience running bundled release processes and coordinating with GTM teams
Highly process-oriented, with the curiosity to identify gaps and the determination to close them
Familiarity with SOC2/compliance

Responsibilities

Lead the Managed Release Process - Coordinate our monthly feature release program by tracking feature flags, aligning engineering timelines, and partnering with Product Marketing and Customer Enablement to prepare for customer-facing updates
Feature Flag Lifecycle Management - Drive process improvements around the creation, usage, and cleanup of feature flags to ensure healthy and efficient workflows
Incident & Bug Management - Own follow-up processes for engineering incidents and top bugs, including corrective actions and retrospectives. Identify recurring issues, escalate risks, and ensure timely resolutions
Performance Regression Oversight - Track performance regressions, coordinate resolution efforts, and escalate as necessary to minimize impact on product quality
Cross-Team Project Coordination - Collaborate with engineering teams to manage interdependencies, unblock workflows, and align on timing, ownership, and integration needs
Vendor Management - Oversee select technical vendors, including usage forecasting, access management, renewals, and credit tracking

Skills

Key technologies and capabilities for this role

Technical Program ManagementRelease ManagementOKRsBug TrackingPerformance OptimizationIncident ManagementCross-functional CollaborationSystems ThinkingOperational ExcellenceScalable ProcessesEngineering Processes

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

The position is hybrid.

What are the key responsibilities of this Technical Program Manager role?

Key responsibilities include leading the managed release process, feature flag lifecycle management, incident and bug management, performance regression oversight, and cross-team project coordination.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What kind of team will I be working with at Zip?

You'll work closely with engineers, product managers, and stakeholders across Engineering, Product, and Design (EPD), as part of a world-class team from companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google.

What makes a strong candidate for this Senior Technical Program Manager role?

A strong candidate thrives at the intersection of engineering, systems thinking, and operational excellence, with the ability to lead highly technical, execution-focused initiatives across EPD teams.

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Sydney, AustraliaHeadquarters

2013Year Founded

$972.7KTotal Funding

IPOCompany Stage

Fintech, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!

Bonus scheme - We give you skin in the game through our various share incentive programs.

Family support - We support our ZipFam on their life journey through people policies and programs.

Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.

Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.

Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.

Regulatory changes in Australia may impact Zip's profitability and operations.

Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.

The company operates in diverse markets, including Australia, the US, and the UK.

Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.

Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.

The rise of in-store BNPL usage in the US shows growing consumer adoption.

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