Senior Technical Program Manager at Alarm.com

Tysons, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IoT, SecurityIndustries

Requirements

Bachelor's degree in computer science, Computer Engineering, a related field, or equivalent work experience with a strong technical background in software development or engineering
5+ years of experience with product lifecycle and ability to work with cross-functional teams to drive product development from conception to launch
Expertise in choosing the best course of action in changing environments, ability to break down barriers to increase relationships and efficiency, and skill in building scalable and performance-driven control platforms
A solid grasp of software development processes, ability to make decisions based on data, and understanding of the technical implications of those decisions
Experience with Agile methodologies and familiarity with tools for project management and product roadmapping
Strong analytical skills, with experience in data-driven decision making and proficiency in using tools for data analysis to inform product strategy, plus excellent communication skills for translating complex technical concepts to non-technical stakeholders

Responsibilities

Own Core Platform Systems: Act as the "single-threaded owner" for critical platform infrastructure, taking responsibility for system health, efficiency, and adoption. Monitor performance, implement incident management processes, and ensure compliance with SLAs and KPIs in collaboration with the Cloud Operations team
Drive Technical Strategy: Develop deep technical fluency in Alarm.com's architecture to make informed decisions about platform improvements. Confidently discuss architecture, APIs, infrastructure, and developer tools with engineering teams while balancing short-term needs with long-term strategic initiatives
Manage Product Lifecycle: Maintain and prioritize the product backlog using a combination of technical requirements, business objectives, and stakeholder input. Translate complex technical concepts into clear business value for non-technical stakeholders
Lead Through Data: Analyze metrics and extract actionable insights to assess system performance, identify improvement opportunities, and guide platform strategy. Establish and track key performance indicators that demonstrate platform value and impact
Foster Cross-Functional Collaboration: Work effectively with engineering, QEs, Product Managers, and Operations teams to align priorities and ensure cohesive platform development. Facilitate technical discussions and build consensus around platform decisions
Manage Technical Dependencies: Coordinate cross-team initiatives that impact multiple systems, ensuring proper sequencing of work and clear communication between dependencies and integration points
Enhance Developer Experience: Create comprehensive documentation, training materials, and self-service tools that drive platform adoption and efficiency. Measure success through internal adoption of metrics and developer productivity benchmarks
Process Improvement: Identify and implement process improvements and best practices for program management
Reporting & Communication: Provide regular status reports and updates for leadership and team members
Other duties as assigned

Skills

Technical Program Management

Platform Infrastructure

System Architecture

APIs

Incident Management

SLA Management

KPI Tracking

Product Backlog Management

Data Analysis

Cross-Functional Collaboration

Cloud Operations

Alarm.com

Integrated smart security solutions for businesses

About Alarm.com

Alarm.com offers smart security solutions for small to medium-sized businesses, integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com aims to provide comprehensive security management that helps businesses operate more effectively.

Tysons, VirginiaHeadquarters

2000Year Founded

$158.6MTotal Funding

IPOCompany Stage

Energy, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Pet Insurance

Educational Assistance Program

Company Equity

Risks

DIY home security systems could impact Alarm.com's market share.

Standalone security devices may attract customers away from ongoing service fees.

False alarms in security systems could affect customer satisfaction and retention.

Differentiation

Alarm.com integrates security, lighting, and energy management into a single app.

Their AI Deterrence technology offers advanced security features for tech-savvy customers.

They provide a cost-effective solution with low upfront costs and recurring service fees.

Upsides

The DIY home security market is projected to grow significantly by 2028.

32% of US households have a paid security service, offering market expansion opportunities.

Increased adoption of bundled services can boost customer acquisition and retention.

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