[Remote] Senior Technical Consultant , Platform (Federal) at ServiceNow

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates must possess an active security clearance and at least 6 years of experience in configuring and developing complex integration technologies. A minimum of two ServiceNow mainline CIS certifications and a ServiceNow Certified Application Developer (CAD) certification are required. The role also demands demonstrated ability to influence and consult with customers, providing thought leadership on business process and technical problem-solving.

Responsibilities

The Principal Technical Consultant will serve as the functional and technical expert, configuring ServiceNow Integrations and designing transformative integration architectures to support AI solutions. Responsibilities include devising integration development plans and strategies, implementing ServiceNow AI offerings like Virtual Agent and Generative AI, developing solutions based on user requirements gathered in workshops, and coordinating activities with other developers. The consultant will ensure best practices in integration processes, act as a subject matter expert to resolve complex user issues related to Integrations and AI solutions, check and correct conflicts in data configurations, analyze and improve instance configurations, and identify, debug, and advise on system errors or architecture issues.

Skills

Integrations

ServiceNow platform

AI solutions

Programming

Coding languages

Frameworks

Error resolution

System support

Technical consulting

Configuration

Prescriptive guidance

Customer adoption

Customer satisfaction

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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