Senior Tax Specialist at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Bachelor's degree in accounting, finance or related field (CPA designation preferred)
Taking an in-depth course in taxation (such as the in-depth course offered by CPA Canada) would be an asset
In-depth knowledge of Canadian tax laws, regulations and tax planning strategies (knowledge of U.S. and Australian laws considered an asset)
Minimum 8 years of experience in a similar position
Industry experience of at least 2 years
Knowledge of ERP systems (Business Central is an asset)
Proficiency in tax software and tools, as well as Microsoft Excel and other relevant applications
Perfect command of French and English (written and oral)
Excellent communication skills (written and oral), with the ability to communicate confidently with management
Persevering and diligent in following up on issues until they are resolved
Strong people management skills and comfort with ambiguity
Practical, strong operational skills, proactive and non-reactive

Responsibilities

Ensure compliance with provincial, federal and international tax laws in Canada, including the United States, Australia and the Netherlands
Oversee the preparation and filing of tax returns, including corporate and sales taxes, ensuring accurate and timely submissions
Collaborate with external consultants to develop tax strategies to optimize the company's tax position
Identify opportunities for tax savings and risk reduction
Oversee and advise on cross-border and business-to-business transactions
Maintain and manage the use of all tax attributes for each entity
Take care of all tax matters related to dividends, capital contributions and corporate reorganizations (including mergers, internal restructurings, etc.)
Design and implement efficient and compliant tax structures, aimed at optimizing operations while minimizing tax impacts
Work closely with legal, accounting, and operations teams to ensure smooth and strategic transaction execution
Take full responsibility for the tax disposition in accordance with IFRS, including the determination of current and deferred taxes
Draft and update the tax note in the financial statements to ensure the clarity, rigour and compliance of the information disclosed
Collaborate with accounting and finance teams to ensure the accuracy of tax data in financial statements
Manage transfer pricing policies to ensure compliance with local and international regulations
Evaluate intercompany transactions and set appropriate transfer prices
Collaborate with finance and legal teams to document transfer pricing policies
Debt and inter-company loan management
Manage tax audits initiated by tax authorities
Collaborate with auditors, provide necessary documentation, and ensure compliance during the audit process
Coordinate annual SRED tax credit applications in collaboration with the IT team and external consultants
Explore other government programs and incentives (e.g., grants, aids) to support the company's initiatives
Be the go-to person for the tax department while collaborating with external consultants
Draft operational procedures and procedures for tax returns and the calculation of deferred taxes
Maintain an internal control framework
Support the various teams in the company, including payroll, accounts receivable, accounts payable, etc

Skills

Tax Compliance

Tax Planning

IFRS Tax Provisions

Transfer Pricing

Tax Audits

SRED Credits

Cross-Border Tax

Corporate Tax Returns

Sales Tax

International Tax Laws

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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