Senior Systems Administrator at Garner Health

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

5+ years in IT Operations within a cloud-centric environment
Deep hands-on experience with MDM platforms (Jamf Pro, Kandji, Intune, Google Advanced MDM). Certifications preferred
Expertise in Okta Workforce Identity and core SaaS administration (Google Workspace, Slack, Atlassian, Zoom, Zendesk, FreshService, Salesforce); Okta-certified Admin+ preferred
Strong knowledge of network management (Ubiquiti UniFi or Cisco), including VLANs, DNS, DHCP; network certification a plus
Proven experience as L2/L3 escalation point under an ITSM framework (FreshService or Jira Service Management); ITIL certification a plus
Familiarity with low-code automation (Okta Workflows, Retool, Airtable, Zapier); scripting or REST API skills preferred
Experience supporting compliance frameworks (HITRUST, SOC 2, HIPAA)
Strong project management, documentation, and communication skills; PMP or similar a plus
A proactive, hands-on mindset and commitment to Garner’s mission
Willingness to work in the New York City office 3 days per week (Tuesday, Wednesday, Thursday)

Responsibilities

Administer and maintain core IT systems (Okta, Google Workspace, Atlassian, Zoom, Slack, Zoom Rooms, Unifi Network, FreshService)
Manage full MDM lifecycle for macOS/iOS through Jamf Pro, ensuring secure device configuration and compliance
Maintain and improve network infrastructure (Ubiquiti UniFi) for performance, reliability, and security
Support and optimize conference room and A/V systems (Zoom Rooms)
Handle escalated L2/L3 tickets, uphold SLAs, and drive service quality improvements
Manage user lifecycle operations — provisioning, deprovisioning, RBAC, and access reviews
Support compliance initiatives (HITRUST, SOC 2, HIPAA) through documentation, access reviews, and audit evidence
Create and maintain SOPs and internal knowledge base content
Coordinate with vendors and MSPs on service delivery and transition projects
Identify and implement process improvements and automation opportunities

Skills

Systems Administration

IT Infrastructure

RBAC

HITRUST

SOC 2

Enterprise Platforms

Networks

Security

Role-Based Access Control

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters

2019Year Founded

$59.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.

Stricter data privacy regulations may limit Garner's access to necessary datasets.

Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.

The company offers a unique reimbursement service for out-of-pocket medical costs.

Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.

The rise of personalized medicine aligns with Garner's data-driven provider identification approach.

Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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