Senior Customer Engineer
InstabaseSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer SoftwareIndustries
Requirements
Candidates should have over 5 years of experience in technical support engineering or software engineering roles, ideally in tech startups or fast-paced environments. A Bachelor's degree in Computer Science or a related field is required. Proven experience in building strong relationships with customers and cross-functional teams is essential, along with the ability to proactively identify technical pain points. Candidates should possess a humble attitude, eagerness to help others, and the capacity to operate with high horsepower while managing multiple projects.
Responsibilities
The Senior Support Engineer will serve as the dedicated technical resource for strategic API customers, providing deep troubleshooting assistance and educating customers on platform usage. They will act as a technical expert for the API platform, partner with engineering and customer teams to resolve complex issues, and build strong relationships with customer leaders to ensure application success. Additionally, they will operationalize solutions at scale based on learnings from customer issues and provide support coverage during holidays and weekends as needed.
Skills
Application development
Troubleshooting
Customer advocacy
Relationship building
Technical support
API platform
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees