Senior Software Engineer, Full-Stack
Standard Bots170,000 - 220,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Enterprise SoftwareIndustries
Requirements
Candidates should possess 5-6 years of experience in Support Engineering, Technical Support, or a related role within a SaaS, e-commerce, or tech-driven environment, with strong API expertise, particularly in GraphQL, and experience with object-oriented programming, preferably Ruby. They should also have hands-on experience with chatbot and AI-powered support platforms, along with a proven ability to diagnose and resolve complex technical issues and strong project management skills.
Responsibilities
The Senior Support Engineer will build and maintain GraphQL API endpoints to integrate CRM systems and chatbots, optimize support workflows by developing automation and self-service tools, collaborate with Engineering and external contractors on technical projects to improve the customer and agent experience, diagnose and resolve complex technical issues, mentor and enable the Technical Support team by providing technical expertise and documenting solutions, and proactively take ownership of projects while driving them forward in a fast-paced environment.
Skills
GraphQL
Ruby
API
OAuth
JWT
SSO
Troubleshooting
Project Management
Chatbot
AI
SaaS
Authentication
Fullscript
Platform for managing supplement plans
About Fullscript
Fullscript provides a platform for healthcare practitioners to create and manage supplement plans for their patients. The platform simplifies the workflow for health professionals, allowing them to personalize treatment plans with custom protocols and features. It serves over 70,000 practitioners, including doctors and nutritionists, and operates in a two-sided market by selling high-quality supplements directly to patients or in-office, with prices set by the practitioners. Fullscript also offers educational resources to help patients adhere to their supplement plans, including infographics, handouts, and an award-winning blog covering various wellness topics. The company's goal is to improve patient outcomes and make wellness more affordable through better support and resources for both practitioners and patients.
Key Metrics
Ottawa, CanadaHeadquarters
2011Year Founded
$265.7MTotal Funding
LATE_VCCompany Stage
Education, Healthcare, Consumer GoodsIndustries
501-1,000Employees