Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a motivated and analytical Care Senior Strategy Associate to oversee service delivery to various subsets of Angi customers and pros. This role offers a unique opportunity to make a significant contribution across strategy, operations, and Care. The successful candidate will support critical activities including data analysis and reporting, budgeting, business forecasting, financial modeling, and enhancing the end-to-end experience for customers and pros. This is a chance to be part of critical, rapidly growing businesses at Angi.

About Angi®

For 30 years, Angi® has been dedicated to getting jobs done well by connecting homeowners with reliable, skilled professionals and connecting professionals with homeowners seeking services.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network boasts over 150,000 skilled pros across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We simplify the process for homeowners to find skilled pros for repairs and renovations, and we act as a business partner for pros, helping them find work and grow their businesses. We believe home is paramount and are committed to making a real impact on families, communities, and livelihoods. Angi is an exceptional place to work, and we look forward to welcoming you.

About the Team

The Care Operations team is a center of excellence focused on managing workforce needs across business lines that support customers and professionals, such as Pro Support and Homeowner Support. This team ensures the company's efficient and seamless support for customers and professionals by managing a global network of Business Process Optimization (BPO) agents. The team also serves as a key liaison between operational business lines and the finance organization, ensuring transparency in operational expenditures, resource allocation, and providing essential insights for our distributed workforce.

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize investments and ensure tools enable the Care organization to meet Key Performance Indicators (KPIs).
• Leverage the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, informing hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• A problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information clearly and concisely to various audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.

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