Senior Strategic Partner Manager at Patreon

New York, New York, United States

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$144,000 – $216,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Creator Economy, MediaIndustries

Requirements

BA/BS degree or higher
7+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
4+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators
Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
Expertise in using data and analytics to develop insights for decision making
Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
Curious, empathetic, and confident offering strategic advice in short, focused interactions
Track record of revenue and product-adoption growth within a medium- to large- strategic portfolio
Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
High operational rigor - disciplined CRM usage, cadence execution, and follow-through
Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus
Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing
Able to be in-office 2 days per week in New York, San Francisco, or Los Angeles (hybrid model)

Responsibilities

Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools
Respond to inbound questions with speed and clarity, helping creators feel heard and supported
Share updates and learning resources with creators while keeping communication personal and actionable
Identify and escalate common issues, feedback, or trends to improve products and processes
Champion partner feedback to product teams for optimization of internal and external tools
Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking
Collaborate closely with cross-functional teams to continuously improve the creator experience
Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
Manage and negotiate complex deal structures, partnering closely with finance and legal teams

Skills

Key technologies and capabilities for this role

Account ManagementStrategic PlanningData AnalysisCommunity ManagementRevenue GrowthProblem SolvingCreator Tools

Questions & Answers

Common questions about this position

What is the salary range for the Senior Strategic Partner Manager role?

The salary range is $144K - $216K.

Is this role remote or hybrid, and where is it based?

This is a hybrid role based in New York, San Francisco, or Los Angeles, requiring in-office presence 2 days per week.

What experience and skills are required for this position?

Candidates need a BA/BS degree or higher, 7+ years in customer success, partnerships, or account management in B2B2C or B2B SaaS with revenue focus, and 4+ years in the creator space, plus excellent communication skills.

What is the team structure for this role at Patreon?

The role is on the Top Creator Management team, which oversees platform satisfaction and growth for high-impact creators, and you'll report to the Head of Top Creator Management.

What makes a strong candidate for this Senior Strategic Partner Manager role?

Strong candidates have 7+ years in customer success or partnerships driving revenue in B2B SaaS, 4+ years in the creator economy, and skills in data-driven analysis, complex problem-solving, and cross-functional collaboration.

Patreon

Membership platform for creators and artists

About Patreon

Patreon is a membership platform that connects artists and creators with their most dedicated fans, allowing them to earn a sustainable income. It serves a variety of creators, including writers, musicians, visual artists, and podcasters, by enabling them to offer exclusive content and experiences to their supporters, known as patrons, in exchange for a monthly subscription fee. Creators can set up different membership tiers that provide various perks, which helps them establish a reliable income stream that is often more stable than traditional revenue sources like advertising. Patreon takes a percentage of the earnings from creators, ensuring that the company's success is tied to the success of its users. The platform also provides tools for creators to manage their memberships, engage with patrons, and grow their audience. The main goal of Patreon is to support independent creators in achieving financial stability and fostering a closer relationship with their audience.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$342.5MTotal Funding

SERIES_FCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Competitive Pay & Equity - Our company was built on the idea of value for value. To get the best on board, we provide competitive base salaries, stock options, and a 401k program.

The Bells and Whistles - As they say, it’s the little things: commuter stipend, computer gear, standing desks, a learning stipend for your professional development and a monthly patronage stipend.

Health Coverage - We offer incredible healthcare options for you and your loved ones (including dental, vision and mental health), as well as snacks and a daily catered lunch.

Balance & Wellness - We offer a gym stipend (or Fitness SF membership), as well as unlimited vacation and sick leave.

Risks

Alleged privacy violations could lead to legal challenges for Patreon.

Integration with AltStore PAL may attract scrutiny from Apple.

Recent layoffs and office closures suggest potential financial instability.

Differentiation

Patreon offers creators a direct revenue stream through fan subscriptions.

The platform supports diverse creators, from musicians to visual artists and podcasters.

Patreon aligns its success with creators by taking a percentage of their earnings.

Upsides

Growing demand for exclusive content boosts Patreon's appeal to creators.

Integration with AltStore PAL expands monetization opportunities for developers.

Expansion of e-commerce features diversifies creators' income streams.

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