Senior Strategic Account Manager - Cell Therapy at Multiply Labs

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, Life Sciences, RoboticsIndustries

Requirements

Highly motivated and innovative mindset
Experience in strategic account management, preferably in pharma, biotech, or cell therapy
Ability to manage complex stakeholders across technical, operational, and executive functions
Strong skills in relationship management, customer success, and operational excellence
Familiarity with GMP manufacturing environments, GxP expectations, audits, and compliance
Proficiency in translating customer needs into product requirements and partnering with Product, Engineering, and cross-functional teams

Responsibilities

Own the end-to-end commercial relationship for assigned pharma and biotech accounts, serving as the primary point of contact and trusted advisor
Develop and execute strategic account plans, identifying customer goals, risks, expansion opportunities, and long-range partnership pathways
Manage key stakeholders across technical, operational, and executive functions at customer organizations
Lead expansion initiatives—from increased footprint to new product features to scaled consumables usage—by identifying customer signals and presenting clear value cases
Partner with Multiply Labs leadership (CEO, Product, Supply Chain, and Finance) to shape pricing, renewal structures, and contract terms aligned with customer needs and internal strategy
Track account health, usage patterns, customer commitments, and revenue forecasts with precision
Translate customer workflows and functional needs into clear product requirements
Partner with Product Management and Engineering to shape features and product roadmap priorities
Participate in product design reviews, feasibility discussions, and prioritization sessions
Coordinate customer pilots, validations, and early testing cycles for new capabilities
Identify unmet needs and lead structured Voice of Customer sessions to drive roadmap shifts
Act as the customer’s voice internally, synthesizing and sharing feedback across all teams
Partner with Quality, Regulatory, and Supply Chain to ensure alignment on GxP expectations, audits, compliance topics, and risk mitigation
Own the operational relationship post-sale to ensure customers realize the full value of Multiply Labs’ platform
Lead customer onboarding, ensuring readiness across installation, training, qualification, and workflow integration
Manage launch execution, from planning to coordination with Engineering, Supply Chain, and Service for a seamless deployment
Deliver customer training (in partnership with Field Engineers) and ensure customer teams are confident and self-sufficient
Serve as the first line of escalation for customer needs, triaging issues and ensuring timely resolution

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRelationship ManagementStrategic PlanningStakeholder ManagementGMP ManufacturingPharmaBiotechCell TherapyCommercial Operations

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in the office?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What key skills are required for the Senior Strategic Account Manager role?

The role requires skills in relationship management, strategic account planning, stakeholder management, expansion initiatives, product partnership, and translating customer needs into product requirements.

What is the company culture like at Multiply Labs?

Multiply Labs is a cutting-edge startup focused on innovation in robotic systems for cell therapy manufacturing, with a collaborative environment blending commercial, operational, product, engineering, quality, and supply chain teams to deliver customer value.

What makes a strong candidate for this position?

A strong candidate is innovative, highly motivated, with experience owning and expanding relationships with pharma and biotech accounts, managing complex stakeholders, and partnering across functions to align product roadmaps with GMP manufacturing needs.

Multiply Labs

Creates personalized vitamins and supplements

About Multiply Labs

Multiply Labs specializes in creating personalized vitamins and supplements tailored to individual needs. Their system uses advanced technology to analyze factors such as age, lifestyle, and health goals, allowing them to formulate effective supplement regimens for each customer. This company primarily targets health-conscious consumers, including fitness enthusiasts and those with specific dietary requirements. Unlike many competitors, Multiply Labs operates on a direct-to-consumer model, selling products through their website and offering subscriptions for recurring revenue. Their goal is to provide customized nutritional solutions that enhance individual health and wellness.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$22.2MTotal Funding

SERIES_ACompany Stage

Healthcare, Consumer GoodsIndustries

51-200Employees

Benefits

Work from home option

Risks

Increased competition in personalized supplements could threaten Multiply Labs' market share.

Rapid tech advancements may strain Multiply Labs' R&D financial resources.

Regulatory challenges could impact Multiply Labs' personalized health product offerings.

Differentiation

Multiply Labs offers 3D printed capsules, a first in the pharmaceutical market.

The company combines pharmaceutical science with robotics for personalized drug manufacturing.

Multiply Labs' direct-to-consumer model allows for tailored customer experiences and data collection.

Upsides

Growing demand for personalized medicine boosts Multiply Labs' market potential.

Partnerships in cell therapy manufacturing expand Multiply Labs' technological applications.

Advancements in 3D printing enhance Multiply Labs' product customization capabilities.

Land your dream remote job 3x faster with AI

Try Jobo Free