Senior Solutions Engineer, (Tokyo, Japan)

Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Information Technology, Open SourceIndustries

Requirements

Candidates must be located in or near Tokyo, Japan, and possess 3-5+ years of technical pre-sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space. Strong judgment, collaboration, and leadership skills are needed for complex assignments. Excellent written and oral communication skills in both Japanese (fluent) and English are essential. A technical mindset and a desire for technical growth are required, with coding bootcamp, post-sales, or engineering experience being advantageous.

Responsibilities

Solutions Engineers will partner with the Sales team to communicate the Grafana value proposition, vision, and strategy to customers. They will own technical engagements, close opportunities through competitive knowledge and technical skill, and deliver product presentations. Responsibilities include providing feedback on products and the competitive landscape through proactive customer communication, driving product conversations based on customer needs, and contributing to documentation, blog posts, videos, and knowledge base articles.

Skills

Solutions Engineering

Customer-facing

Product Expertise

Technical Demos

Hands-on Enablement

Presentations

Technical Evaluations

Sales Support

Open-source

Observability

Metrics

Logs

Traces

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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