Solution Sales Manager

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Solution Sales Manager will oversee market success of ServiceNow's [insert specific product line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

Responsibilities

• Support the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.
• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.
• Provide input to Account Executives (AEs) during the account planning process based on territory strategy and recommendation.
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles.
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with the rest of the account team, customer, and partners.
• Interlock with Solution Consultants (SC) & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model.
• Coach AEs, Account Development Representatives (ADRs), and Account Executives (ACE) with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes.
• Champion diversity and belonging to contribute to an open and inclusive environment.

Qualifications

To be successful in this role, you have:

• 7+ years of knowledge on return on investment of specialty solutions area to lead solution win.
• Experience as an AE, or in an alternative sales/customer service role.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Understanding of business sales processes.
• Experience with Security SaaS sales in a Financial Services environment.
• Must be located in Dallas, Chicago, or Western US.

Compensation & Benefits

• Salary: $128,400 - $211,900 (base pay for specified locations)
• Additional Compensation: Equity (when applicable), variable/incentive compensation (OTE structure for sales positions).
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Program (ESPP), matching donations, flexible time away plan, and family leave programs.

Note: Compensation is based on geographic location and subject to change. Base pay is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location.

Additional Information

• Travel: 30-50% required.
• Work Personas: ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to employees depending on their work nature and assigned location. Learn more here.