Senior Software Engineer (REMOTE) at UpBound

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud InfrastructureIndustries

Requirements

Experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability
Strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments
Experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance
Comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments
Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads
Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build
Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features
Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges
Help create a safe environment where everyone

Responsibilities

Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane
Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users
Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks
Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements
Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support
Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence
Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly
Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response
Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release
Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments
Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution

Skills

Key technologies and capabilities for this role

GoKubernetesCrossplaneOperatorsControllersSaaSMulti-tenantObservabilityTroubleshootingCloudAPI

Questions & Answers

Common questions about this position

Is this Senior Software Engineer position remote?

Yes, this is a remote position as indicated by the job title.

What programming language is required for this role?

The role requires writing and maintaining Go code that interfaces with the Kubernetes API.

What key skills and experience are needed for this position?

Candidates need experience operating production cloud services at scale, strong debugging skills across distributed systems including observability tools like Prometheus, Grafana, and OpenTelemetry, and Kubernetes expertise.

What does the team structure look like for this role?

You will be part of the Spaces team, which is expanding, working on Upbound Spaces to scale support for thousands of control planes.

What is involved in the on-call responsibilities?

The role includes participating in an on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.

UpBound

Cloud-based solutions for infrastructure management

About UpBound

Upbound provides cloud-based solutions designed to help businesses streamline their operations and manage their cloud infrastructure more effectively. Their services include managed control planes that allow platform teams to scale resources as needed, ensuring optimal performance. A key feature is the ability to auto-scale control planes to support platforms with over 1,000 Custom Resource Definitions (CRDs), which means resources can adjust automatically based on demand. Upbound also offers Upbound Spaces, enabling organizations to deploy managed control planes in their own environments, which is beneficial for compliance with data privacy regulations. Unlike many competitors, Upbound focuses on simplifying the management of various cloud service providers and tools through centralized control. The company's goal is to empower businesses to innovate rapidly while maintaining efficient infrastructure management, with a subscription-based model that generates recurring revenue.

Seattle, WashingtonHeadquarters

2017Year Founded

$67.1MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Equity

Health care benefits

401k plan

Work from anywhere

Flexible hours & PTO

Home office stipend

Risks

Name confusion with rent-to-own company involved in a lawsuit poses reputational risk.

Increased competition in cloud-native platforms may dilute Upbound's market share.

Rapid technological advancements require continuous innovation, straining Upbound's resources.

Differentiation

Upbound offers managed control planes powered by Crossplane, a unique cloud-native solution.

The company provides auto-scaling for platforms with over 1,000 Custom Resource Definitions.

Upbound Spaces allows deployment of managed control planes in private environments for data compliance.

Upsides

Increased adoption of Kubernetes boosts demand for Upbound's Crossplane solutions.

Multi-cloud strategies create opportunities for Upbound's centralized control solutions.

Rise of platform engineering increases need for Upbound's managed control planes.

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