Senior Backend Software Engineer

Employment Type: Full-time

Position Overview

UserTesting is seeking a Senior Backend Software Engineer to join our Engineering team. This role is ideal for individuals who excel in pragmatic environments, enjoy simplifying complex problems, and are passionate about mentoring others while delivering high-impact, maintainable solutions. You will collaborate closely with cross-functional teammates to build scalable, performant backend systems that power our platform. Success in this role depends on your ability to make smart trade-offs, guide implementation, and align technical delivery with business needs.

About UserTesting

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by over 3,000 organizations worldwide, including 75 of the Fortune 100, UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means becoming part of a passionate group focused on transforming how companies understand and connect with their customers.

The Team

We are a collaborative, inclusive team that values transparency, empathy, and continuous learning. We operate using scaled agile practices and are committed to building a culture of ownership, proactivity, and growth. You will join a group that supports each other, learns together, and shares a passion for delivering quality outcomes.

What We’re Looking For

We are looking for candidates who possess:

• Extensive backend development experience with production-grade systems.
• Strong hands-on expertise in:
  • Ruby
  • Rails
  • Go
  • REST and GraphQL APIs
  • Kafka
  • PostgreSQL
• Deep understanding of distributed systems, microservices, and serverless patterns.
• Proven ability to mentor junior engineers and set technical direction.
• A pragmatic mindset—able to make trade-offs and reduce scope without compromising value.
• Experience working within and improving existing backend architectures.
• Clear communication and collaboration skills across technical and non-technical teams.
• Ability to align development strategies with timelines and budgets.
• Focus on performance, maintainability, and readability.
• Comfort with writing and consuming technical documentation and architectural specs.
• Familiarity with front-end technologies like TypeScript and React is a plus.
• Fluent English skills.

Company Information & Equal Opportunity

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. We encourage applications from women, minorities, individuals with disabilities, and protected veterans. We welcome people of different backgrounds, experiences, abilities, and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.