[Remote] Senior Software Engineer, Email at Ada

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, TechnologyIndustries

Requirements

6 to 8+ years of backend-leaning full-stack engineering experience in production environments
Strong experience with Python, Node.js, TypeScript, and service-oriented architecture
Experience building or scaling message-based or event-driven systems
Familiarity with email protocols (SMTP, IMAP, DNS records) or willingness to learn quickly
Strong understanding of distributed systems, reliability, and observability
Ability to own projects end-to-end and communicate clearly with cross-functional partners
Collaborative, pragmatic, and comfortable working in ambiguous problem spaces

Responsibilities

Design, build, and maintain core Email platform components including ingestion pipelines, routing logic, and threading
Lead architectural work to simplify and unify multiple email implementation paths (Direct Email, Email API, SMTP, BYOD, Zendesk handoffs)
Improve reliability, observability, and performance across all email flows
Investigate and resolve complex production issues involving threading, routing, and third-party integrations
Collaborate closely with Product, CX, Security, and AI teams to ship high-quality features
Mentor other engineers and elevate engineering practices across the team

Skills

Software Engineering

Scalable Systems

LLMs

Machine Learning

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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