AWS Technical Architect
NeuraFlashSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Senior Software Engineer - Amazon Connect at Capital One
Nottingham, England, United Kingdom
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
- Production grade experience of software engineering and knowledge of the software development lifecycle. Ideally, this will be in Node/Javascript or Go
- Familiar and comfortable working in an environment of test driven development and baking quality into the fabric of everything you do
- A willingness and eagerness to learn more about Contact Centre operations and what a good digital self service platform looks like
- Knowledge of using monitoring & logging tools to troubleshoot problems in a distributed network of systems
- Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins
- Development experience within an AWS cloud environment. In particular any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and DynamoDB
- Strong experience in back-end architectural and design patterns
- Effectively communicate and partner across engineering teams to share solutions and reduce waste
- Extensive knowledge to successfully identify, troubleshoot and pre-empt operational issues
- Proactive approach to problem determination, identifying areas for improvement and system bottlenecks
- Strong communication skills with proven ability to challenge and motivate technical teams
Responsibilities
- Be part of an engineering team responsible for building, running and owning the UK Amazon Connect Contact Centre platform
- Build, test and own your software engineering and Amazon Connect deployments from start to finish
- Innovate within your team and contribute to your technical domain
- Deliver key outcomes for the business from inception through to design and hands-on delivery, in collaboration with your team and wider engineering stakeholders
- Estimate, scope and plan your work within an agile environment
- Work closely with your AWS account team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective
- Be on hand to actively manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay
Skills
Amazon Connect
AWS
Software Engineering
Agile
Platform Engineering
Contact Centre
Deployments
Mentoring
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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