Solutions Architect, AI/ML
Snowflake$128,000 - $178,500/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, Contact CentersIndustries
Requirements
- B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
- Proven track record with at least 3+ years of experience in Typescript, JavaScript or Python
- Strong team player - works in small product teams that collaborate closely
- Strong sense of ownership and customer empathy
- Excellent communication skills, comfortable speaking to external customers
- Interest in exploring the nuance and aesthetic of conversations
- Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)
Responsibilities
- Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform
- Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack
- Collaborate with developers, QA, project teams, and customers to ensure implementations exceed expectations
- Work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization
- Own the integration of Replicant’s solution with customer systems, including speccing and designing APIs (as required)
- Guide customers through technical decisions and tradeoffs, serving as a technical advisor to their teams
- Provide technical mentorship within the Delivery organization and assist when necessary
- Work with internal tools and processes for creating AI Agents
- Participate in regular on-call rotations to support systems
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote position.
What programming languages are required for this role?
The role requires at least 3+ years of experience in Typescript, JavaScript, or Python.
What is the salary range for this position?
This information is not specified in the job description.
What kind of team will I be working with?
You'll work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization, collaborating closely in small product teams.
What makes a strong candidate for this role?
Strong candidates have a B.S. or greater in Computer Science or related field, 3+ years in Typescript/JavaScript/Python, strong CS fundamentals, team collaboration skills, sense of ownership, and customer empathy.
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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