[Remote] Senior Software Engineer, AI Agents at Replicant

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, Contact CentersIndustries

Requirements

B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
Proven track record with at least 3+ years of experience in Typescript, JavaScript or Python
Strong team player - works in small product teams that collaborate closely
Strong sense of ownership and customer empathy
Excellent communication skills, comfortable speaking to external customers
Interest in exploring the nuance and aesthetic of conversations
Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)

Responsibilities

Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform
Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack
Collaborate with developers, QA, project teams, and customers to ensure implementations exceed expectations
Work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization
Own the integration of Replicant’s solution with customer systems, including speccing and designing APIs (as required)
Guide customers through technical decisions and tradeoffs, serving as a technical advisor to their teams
Provide technical mentorship within the Delivery organization and assist when necessary
Work with internal tools and processes for creating AI Agents
Participate in regular on-call rotations to support systems

Skills

AI Agents

LLMs

Voice AI

Conversational UI

Software Architecture

System Integration

Agile

Customer Implementation

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$113MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees