Senior Software Development Engineer - SRE, Retail and Pharmacy at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail, PharmacyIndustries

Requirements

5+ years of experience in SRE, DevOps, or related technology roles
3+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
2+ years of experience with programming languages/frameworks
2+ years of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud), Microservices concepts, and capabilities like Rancher, Docker, Kubernetes, and web APIs
2+ years of experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc
Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
Proficiency in scripting and automation frameworks
Understanding of microservices architecture and cloud-native technologies
Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
Excellent interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders

Responsibilities

Architect and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
Define and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
Lead critical incident recovery and postmortem processes to drive continuous improvement
Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
Conduct performance testing and reliability audits to ensure system robustness
Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
Build SRE NFR (Non-Functional Requirement) reviews for codes shipping to production
Support and optimize applications deployed across CVS retail and pharmacy locations
Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems
Champion containerization and orchestration using OpenShift and Kubernetes in hybrid cloud environments
Leverage CI/CD pipelines to enable automated deployments at scale

Skills

Key technologies and capabilities for this role

SRESplunkDynatraceDatadogPrometheusGrafanaObservabilityMonitoringSLOsSLAsDevOpsPerformance TestingReliability EngineeringIncident Recovery

Questions & Answers

Common questions about this position

What are the minimum qualifications for this Senior SRE role?

Candidates need 5+ years of experience in SRE, DevOps, or related roles, 3+ years delivering software in large-scale environments with reliability concepts like multi-region and containerization, 2+ years with programming languages/frameworks, and 2+ years on cloud technologies including AWS, Azure, or Google Cloud, plus microservices concepts.

What tools and technologies will I work with in this position?

You'll use observability tools like Splunk, Dynatrace, Datadog, Prometheus, and Grafana; containerization with OpenShift and Kubernetes; and cloud platforms such as AWS, Azure, and Google Cloud.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this SRE position?

Strong candidates will have 5+ years in SRE/DevOps, hands-on experience with large-scale reliable systems, cloud technologies, programming, and microservices, plus expertise in observability tools and container orchestration.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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