Senior Software Developer Front-End at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience
5+ years of experience in front-end development
Expertise in React and modern web technologies (e.g., HTML5, CSS3, JavaScript ES6+)
Experience with cloud services such as Azure or AWS
Strong skills in system design, creating responsive web designs, and scalable architecture
Experience integrating front-end code with back-end services and RESTful APIs
Excellent leadership, communication, and problem-solving skills
Ability to manage multiple complex projects and deliver on time

Responsibilities

Lead the development and architecture
Ensure seamless integration with internal systems and workflows
Write and maintain high-quality code using modern web technologies
Mentor junior developers and provide technical guidance
Drive system design initiatives to ensure scalability and efficiency
Ensure successful delivery of project milestones on time
Other duties as assigned related to front-end development and team leadership

Skills

Key technologies and capabilities for this role

ReactHTML5CSS3JavaScript ES6+Front-End DevelopmentWeb TechnologiesCloud Services

Questions & Answers

Common questions about this position

What benefits does Intelcom | Dragonfly offer?

Benefits include an on-site gym with a personal trainer, employer-provided lunch of your choice, comprehensive group insurance, group RRSP plan, wellness days, partial reimbursement for public transportation, and an Employee Assistance Program, among others.

What are the required skills and qualifications for this role?

Candidates need a Bachelor's degree in Computer Science or related field (or equivalent), 5+ years of front-end development experience, expertise in React and modern web technologies like HTML5, CSS3, JavaScript ES6+, experience with cloud services such as Azure or AWS, strong system design skills, and excellent leadership and communication abilities.

What is the work arrangement or location policy?

This information is not specified in the job description.

What is the company culture like at Intelcom | Dragonfly?

The company offers a flexible and stimulating environment surrounded by passionate talent, guided by values of collaboration, innovation, excellence, and responsibility, while embracing diversity, equity, and inclusion.

What makes a strong candidate for this Senior Software Developer role?

A strong candidate has 5+ years of front-end experience with expertise in React, modern web technologies, cloud services, system design, and API integration, plus leadership skills to mentor juniors and drive scalable projects.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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