Senior Site Reliability Engineer (Remote First) at Zensurance

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsurTech, Insurance, TechnologyIndustries

Requirements

University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience
5+ years of experience as a Site Reliability Engineer
Proven experience with Terraform for provisioning and managing cloud infrastructure
Experience with Kubernetes
Experience with AWS as a cloud service provider
Demonstrated experience maintaining and improving an Incident Management process
Experience with a major observability platform (e.g., Prometheus, Grafana, Datadog, ELK Stack, Splunk, or New Relic)
Experience with distributed systems to ensure that services meet scalability, reliability and uptime goals by implementing strategies like redundancy, failover solutions, and monitoring
Experience with GitHub Actions as tool for Continuous Integration/Continuous Delivery (CI/CD)
Experience in Backup and Recovery Scenarios
Ability to communicate efficiently and work in a collaborative style
A commitment to continuous improvement, continuous learning and knowledge sharing

Responsibilities

Write code and tools to automate repetitive, manual operational tasks to free up engineering time
Participate in on-call rotations to rapidly detect, triage, and resolve system outages and emergencies
Implement comprehensive observability (logging, tracing, metrics) and configure intelligent alerts to monitor system health in real-time
Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure and manage the performance and availability of services
Partner with development teams to ensure new services are designed for scalability, resilience, and reliability from the start
Develop and test robust Disaster Recovery (DR) and failover procedures to ensure business continuity
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

SREInfrastructureObservabilityRelease EngineeringDeveloper ToolingIncident ManagementAutomationOn-callMentoringPythonAWSKubernetesTerraformPrometheusGrafana

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote-first role within Canada.

What are the required qualifications for this Senior SRE role?

Candidates need a university degree or college diploma in a technical field like Engineering or Computer Science (or equivalent experience), plus 5+ years as a Site Reliability Engineer.

What key technical skills are required?

Required skills include proven experience with Terraform for cloud infrastructure, Kubernetes, and AWS as a cloud service provider.

What is the company culture like at Zensurance?

Zensurance values ownership, collaboration, and innovation, with a team that thrives on solving complex challenges, challenging the status quo, and making a real impact in a fast-growing, customer-focused company.

What does the role involve in terms of mentoring and leadership?

You will coach and mentor lower-level professionals and assist the Engineering Leadership Team in continuously improving craft capabilities.

Zensurance

Simplifies commercial insurance for small businesses

About Zensurance

Zensurance simplifies the process of obtaining commercial insurance for small businesses in Canada. Acting as a brokerage, it connects small business owners with various insurance providers to offer products like liability insurance, cyber liability insurance, and commercial auto insurance. By utilizing advanced technology, Zensurance reduces operational costs, allowing them to provide competitive rates and a streamlined purchasing experience. Unlike many competitors, Zensurance offers 24/7 support through a dedicated claims team, ensuring clients receive assistance whenever needed. The company's goal is to empower small businesses by making insurance accessible and affordable, while also providing educational resources to help owners understand their insurance needs.

Toronto, CanadaHeadquarters

2016Year Founded

$13.2MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Remote Work Options

Hybrid Work Options

Comprehensive and Flexible Health and Dental Plans

Health Savings Account/Flexible Spending Account

Parental Leave

Home Office Stipend

Risks

Increased competition from InsurTech startups may erode market share.

Rising customer expectations require continuous innovation in technology and services.

Potential regulatory changes in Canada could impact operations and compliance costs.

Differentiation

Zensurance simplifies insurance for small businesses with a tech-driven approach.

They offer curated insurance packages tailored to specific industry needs.

Zensurance provides 24/7 claims support, enhancing customer satisfaction and loyalty.

Upsides

AI-driven underwriting enhances personalized insurance offerings for small businesses.

Embedded insurance trends offer new distribution channels for Zensurance.

Growing demand for cybersecurity insurance aligns with Zensurance's product expansion.

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