Senior SRE Engineer
Phantom- Full Time
- Senior (5 to 8 years)
Candidates should have a Bachelor's degree in Computer Science or equivalent work experience. They must possess 5+ years of experience as a Site Reliability Engineer or in a similar role, focusing on maintaining high-performance, scalable, and reliable web systems. Proficiency in Kubernetes for container orchestration, 5+ years of experience with Cloud Providers like AWS or GCP, and strong scripting skills in languages such as Python, Bash, Go, or NodeJS are required. A solid understanding of infrastructure as code principles and experience with tools like Terraform, as well as experience with CI/CD pipelines, are essential. Candidates should also demonstrate excellent problem-solving skills and strong communication abilities.
The Senior Site Reliability Engineer will manage multi-TB PostgreSQL clusters in the public cloud, optimize parameters and data structures, and operate RabbitMQ and Redis with high transaction volumes. They will oversee 10+ GKE clusters globally and adopt new technologies such as Kafka and Debezium. Additionally, the SRE will facilitate rollout strategies at scale using Gitlab CI and ArgoCD, roll out best practices in Kubernetes, incident management, and observability, and automate complex infrastructure pieces using Infrastructure as Code with Terraform and scripting. They will also drive the adoption of best practices among product-engineering teams.
AI-powered customer service for e-commerce
Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.