Software Engineer, SRE (Senior/Staff levels)
KustomerSalary not specified
- Full Time
- Senior (5 to 8 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software DevelopmentIndustries
Requirements
Candidates should possess 7+ years of professional experience as a Site Reliability Engineer, with proven experience leading large complex projects affecting production SaaS environments. They must have professional experience with relational database systems, managing servers and tuning performance, particularly MySQL, and proven experience managing scale, reliability, and performance challenges in distributed applications on cloud infrastructure (Google Cloud Platform is advantageous), both managed and self-hosted solutions. Furthermore, they should have proven ability to build cloud infrastructure using Terraform and develop operational tooling in various languages including Golang and Bash, along with deep knowledge of UNIX environments and modern collaborative development practices.
Responsibilities
The Senior Site Reliability Engineer will architect and maintain critical infrastructure to enable Customer.io to scale and handle real-time processing of billions of messages, strategically plan and implement infrastructure growth to meet evolving demands and repeatability, streamline and automate processes for efficiency and reliability, remove manual toil, participate in on-call rotations to swiftly address availability incidents and support technical engineers with customer-related issues, develop observability to ensure comprehensive monitoring and effective alerting of infrastructure and applications, troubleshoot and resolve production issues across various services and stack levels, contribute to a collaborative and supportive team environment, fostering individual, professional, and team growth, engage in continuous learning and knowledge sharing through code reviews, pair programming, and team collaborations to refine best practices, and proactively identify and resolve issues in production environments.
Skills
Terraform
Golang
Bash
MySQL
UNIX
Cloud Infrastructure
Relational Database Systems
Automation Tools
Problem-Solving
Team Collaboration
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Key Metrics
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees