Senior Salesforce Administrator at ConnectWise

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

(None specified)

Responsibilities

Provides support to the Business Applications team, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Information Technology team through the explanation of facts, policies, and practices
Serves as primary system administrator for the Salesforce environment
Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Completes regular internal system audits and prepares for upgrades
Manages Salesforce data feeds and other integrations
Coordinates the evaluation, scope, and completion of new development requests
Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assists in training of new users and grows the Salesforce skill set across the organization
Effectively acts as the liaison between our users, vendors, and the application development teams
Works independently with members of the user community to define and document development requirements
Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Skills

Salesforce

Salesforce Administration

CRM

User Management

Reports

Dashboards

Configuration

Business Processes

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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