Senior Risk Operations Analyst

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Software, Small Business ServicesIndustries

Requirements

Candidates should have prior experience in similar risk operations roles and a strong growth orientation. The ideal candidate will possess a keen ability to detect fraud and credit risks, leveraging technology and analytics. Experience in hands-on operational work and contributing to the development and enhancement of risk management practices is essential.

Responsibilities

The Senior Risk Operations Analyst will review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly. This role involves taking ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with speed, and communicating regularly with customers via various support channels. Responsibilities include leading risk investigations and retrospectives, contributing to the development of fraud and risk detection systems, identifying and championing policy, tooling, and process improvements within Risk Operations, mentoring junior analysts, educating small business owners on fraud and dispute avoidance, and supporting broader business needs on operational risk-relevant topics.

Skills

Risk Management

Fraud Detection

Operations Analysis

Fintech

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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