Senior Risk Operations Analyst

About Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The Fintech Team

Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful. Whether it’s helping small businesses get paid using Jobber Payments, offer financing to their customers, or access capital to invest in growth - we believe small business owners should have seamless access to financial tools that allow them to thrive.

Our Risk team is a critical part of the broader Fintech team, and core to Jobber’s success - focusing on keeping both Jobber Payments customers and Jobber safe.

The Role: Senior Risk Operations Analyst

Do you have a spidey sense when it comes to fraud and risk? Then Jobber might be the place for you! We’re looking for a Senior Risk Operations Analyst to be part of our Fintech department.

The Senior Risk Operations Analyst will be a key part of the Risk team, leveraging technology and analytics to detect fraud and credit risks and ensuring that Jobber is protected from losses. This position will have responsibilities that are laser focused on detecting, preventing and investigating current and emerging risks. This is an exciting opportunity for someone with prior experience in similar roles and a strong growth orientation who enjoys hands-on operational work while contributing to the development and enhancement of risk management practices.

Responsibilities

• Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly.
• Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed.
• Regularly communicate with customers through various support channels such as email.
• Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers.
• Contribute to the development of fraud and risk detection systems to make sure we’re setting the appropriate controls in response to emerging threats and provide recommendations.
• Identify opportunities for policy, tooling and process improvements within Risk Operations and champion those opportunities from idea to implementation.
• Mentor a growing team of Risk Operations Analysts. While this role is not a people leadership position, you will be seen as a role model and subject matter expert, helping grow everyone's skill set.
• Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed.
• Support broader business as needed on operational risk-relevant topics.