Senior Risk Operations Analyst at Jobber

Edmonton, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaS, Home ServicesIndustries

Requirements

Prior experience in similar roles in fraud and risk detection, prevention, and investigation
Strong growth orientation with hands-on operational experience
Ability to leverage technology and analytics for risk management

Responsibilities

Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly
Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with speed
Regularly communicate with customers through various support channels such as email
Lead risk investigations and retrospectives, focusing on continuous improvement and quick corrective action to mitigate financial losses
Contribute to the development of fraud and risk detection systems, ensuring appropriate controls for emerging threats and providing recommendations
Identify opportunities for policy, tooling, and process improvements within Risk Operations and champion them from idea to implementation
Mentor a growing team of Risk Operations Analysts as a role model and subject matter expert to develop skills
Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed
Support broader business on operational risk-relevant topics as needed

Skills

Key technologies and capabilities for this role

Fraud DetectionRisk ManagementFintech OperationsPayments ProcessingRisk Analysis

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Risk Operations Analyst role?

This information is not specified in the job description.

Is this Senior Risk Operations Analyst position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Senior Risk Operations Analyst role?

The role requires prior experience in similar roles, a strong growth orientation, ability to leverage technology and analytics to detect fraud and credit risks, hands-on operational work, and skills in reviewing accounts/transactions, resolving issues swiftly, and contributing to risk management practices.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and other awards.

What makes a strong candidate for the Senior Risk Operations Analyst position?

A strong candidate has prior experience in similar roles, a strong growth orientation, a 'spidey sense' for fraud and risk, and enjoys hands-on operational work while contributing to risk management enhancements.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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