Senior Real Time Analyst at Zola

Manchester, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, BankingIndustries

Requirements

Significant experience in real-time operations, including managing and/or mentoring others
Strong technical skills, confident in Excel; experience with VBA, SQL or similar tools is an advantage
Able to analyse complex situations, solve problems and propose scalable solutions
Comfortable challenging current ways of working and suggesting improvements
Highly organised, able to manage multiple priorities and adapt to change
Strong stakeholder management and communication skills
Experience with automation, AI or predictive analytics is desirable

Responsibilities

Own the live performance view across multiple channels and sites
Respond to spikes in demand or incidents by reallocating resource and adjusting priorities
Identify emerging trends and propose operational changes
Coach and support in-house and outsourced Real-Time Analysts
Ensure real-time performance is reflected in forecasts and staffing plans, working closely with Planning and Scheduling
Work with managers and heads of department to prioritise workloads and support service and business targets
Highlight upcoming risks and coordinate contingency plans
Act as a subject matter expert across customer-facing areas to support stable day-to-day operations
Act as the real-time link between operational teams and leadership
Lead the real-time response to high-impact incidents
Produce daily and weekly performance, risk and opportunity reports
Lead and support projects that improve tools, reporting, and efficiency across WFM and operations
Help design and implement new processes to enhance real-time operations and stakeholder experience

Skills

Key technologies and capabilities for this role

Real-Time MonitoringContact Centre OperationsDemand ForecastingResource AllocationPerformance AnalysisWorkforce ManagementOperational PlanningTrend IdentificationStaffing PlansLive Operations

Questions & Answers

Common questions about this position

What experience is required for the Senior Real Time Analyst role?

Significant experience in real-time operations, including managing and/or mentoring others, is required.

What technical skills are needed for this position?

Strong technical skills with confidence in Excel are required; experience with VBA, SQL or similar tools is an advantage.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What kind of company culture can I expect at Zopa?

Zopa embraces unconventional challenges, encourages thinking differently, and is driven to make an outsized impact; they've been named in the top three UK’s Most Loved Workplaces.

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

Land your dream remote job 3x faster with AI

Try Jobo Free