Senior Professional Systems Analyst at DXC Technology

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, IT ServicesIndustries

Requirements

Excellent problem-solving skills
Knowledge and understanding of database design best practice
Worked in either a BA or second line software support role
Ability to produce documentation to a high standard
Ability to work on your own as well as part of a team
Excellent communication skills across all communication mediums to include face to face meetings, conference calls, web ex sessions, status reports and email correspondence
Ability to advise and influence client directions in relation to scope, time, costs and approach
Ability to take decisions at the appropriate level

Responsibilities

Supporting client’s existing configurations and day-to-day queries
Using analytical skills to debug and troubleshoot configuration or systemic issues
Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s
Estimation and design of solutions to insurance issues
Gathering and interpreting client business requirements
Documenting and planning of fixes/changes required
Development of fixes/changes utilizing both SQL Server and DXC’s application tools
Conducting developer testing and peer reviews
Deployment of fixes/changes into client systems adhering to client specific release processes and audit requirements
Communicating with client at all stages of development lifecycle to provide excellent customer service
Demonstrate fixes/changes with end users and assist in QA and UAT testing efforts
Work a shift pattern or on-call rota within the support team to cover core contracted support hours if/when required (dependent on client and product experience)
Have the experience to independently support a client (or group of clients) with BAU issues through the full development lifecycle without need of assistance
To design, develop, review and execute system test scripts
To prepare technical system documentation as reference for testing and support as required
To proactively and effectively work with internal and external teams when required to achieve issue resolution
To proactively escalate issues with line manager when required
To proactively ensure that coding standards and best practice approaches adhered to and updated when required
Entering time reporting into current time reporting system on a daily basis to allow invoicing to occur
Provide mentoring and training to team members
To provide cover and assistance to the support manager when required and to assist with release management and client meetings

Skills

SQL Server

XFI

Troubleshooting

Issue Resolution

SLA Management

Analytical Skills

Triage

Requirements Gathering

Configuration

Debugging

Estimation

Design

Documentation

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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