Product Operations Lead
AddeparSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Technology, Marketing AutomationIndustries
Requirements
- 7+ years of experience in Operations, Strategy, Program Management, or related role within a technology consulting or SaaS technology company
- Proven ability to audit, clean, and consolidate fragmented processes and tools into clear, centralized systems
- Experience with the operation and maintenance of SaaS platforms like Enterpret and Linear
- Strong strategic thinking and communication skills—comfortable developing presentations, talk tracks, and messaging for both internal and external audiences
- Comfort working independently and cross-functionally at all levels of the organization—especially in fast-moving or ambiguous environments
- Executive presence and the ability to partner with leadership on high-impact projects and strategic initiatives
- Curiosity and initiative to explore AI tools for internal efficiency, such as AI-powered bots, auto-triage, or smart documentation
- Exceptional attention to detail and organizational skills, especially when managing documentation, access, or workflow dependencies
- A pragmatic communicator who values clarity and async collaboration across time zones
Responsibilities
- Audit, document, and modernize product, design, and docs workflows, identifying opportunities for AI augmentation or automation
- Drive consolidation of product feedback and tooling into Enterpret, including mapping inflows from existing and new systems of record within sales and customer experience
- Lead the maintenance and adoption of Enterpret as the product intelligence platform, maximizing cross-functional engagement and ensuring it serves as the system of record for product feedback and insights
- Build and deploy Slack-based AI bots using no-code platforms like Kapa.ai to answer common internal product questions (e.g., Switchboard-style assistance for fast lookups)
- Collaborate with Product and Design leads to archive and clean up legacy content—removing stale docs and improving discoverability
- Serve as an execution-oriented partner to the VP of Product & Design, assisting with special projects, deliverables, and acting as a go-to resource on operational and cross-functional matters
- Research and consult on organizational design for high-performance product and design teams
- Review and organize product goals and metrics needed for targeted communications
- Conduct pricing reviews and investigations across SaaS offerings and tiers
- Support the development of internal presentations to represent Product & Design in business reviews (EBR’s and QBR’s) and cross-functional initiatives
- Help plan and organize Product, Design, and Docs team activities during monthly, quarterly, or annual events
- Assist with talk track development for industry interviews and speaking engagements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience level is required for this Senior Product Operations Manager role?
The role requires 7+ years of experience in Operations, Strategy, Program Management, or related role within a technology consulting or SaaS technology company.
What are the key skills needed for this position?
Candidates need proven ability to audit, clean, and consolidate fragmented processes and tools into clear, centralized systems, along with systems-minded operations, business intuition, executive presence, bias for action, and experience in product-led SaaS environments.
What does the ideal candidate look like for this role?
The ideal candidate is a systems-minded operator and strategic partner who loves bringing order to chaos, blends business intuition with executive presence and a bias for action, and excels at turning fragmented tools into scalable workflows in product-led SaaS environments.
Is this role remote or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this position?
This information is not specified in the job description.
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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