Senior Product Manager, OTA CX Analytics at General Motors

Warren, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, TechnologyIndustries

Requirements

Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
5+ years of product management experience
Proven ability to define product strategy and drive cross-functional execution
Strong analytical and communication skills; adept at influencing technical and business stakeholders
Exceptional relationship-building and stakeholder management skills
Experience working with executive leadership and functional teams to drive innovation and adoption

Responsibilities

Define and execute the product strategy for customer experience analytics related to OTA software updates
Lead the development of dashboards that surface user-centric metrics such as engagement, sentiment, friction points, and satisfaction
Collaborate with data engineering, UX research, customer support, and vehicle software teams to integrate diverse data sources into a unified experience view
Translate customer feedback and behavioral data into actionable insights for product, engineering, and operations teams
Establish KPIs and success metrics that reflect real-world customer impact, not just technical success
Champion a culture of customer empathy and data-driven decision-making across the OTA ecosystem
Present findings and recommendations to senior leadership to influence roadmap and prioritization

Skills

Product Management

Analytics

Dashboards

Customer Experience

OTA Software Updates

Data Integration

UX Research

KPIs

Data-Driven Decision Making

Stakeholder Collaboration

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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